Show:
CSI
Operations
Promotions
Trilogy Facts
Guerlain/Sisley
100

If a client needs to be placed on hold, name 3 steps the reservation must due

ask guest to be placed on hold

Thank the guest for holding

if placed on hold for more than 2min apologize and offer a call back 

100

3 part question:

How do you explain the locker to a guest?

 what do you do if locked out?

what do you do if master key is not working? 

clear, 4 digits, pound sign (offer to lock for them)

get master key

call engineering

100
"On Q"
Where can "Meeting Planner Survey" be viewed?
100

"Hot Chocolate"

What is the hot beverage "Bob" preferrs to drink of a morning?

100

1. What year did the Carlyle open its doors

2. What is the Birthday of Sisley Paris

3. How long has Yves Durif been at the Carlyle

1. 1930

2. 1976

3. 2012

200

Name 3 Phases that compose the Trilogy Luxury Verbiage

My pleasure

Absolutely

May I

200

If Patty is booked and client wants a HC, what is the procedure?

Offer another day, offer to guest to reach out to Patty

200
"All Meeting Planners"
Who recieves the "Meeting Planners Survey?"
200
"Six Years"
How many years has "Bob" been the GM at this hotel?
200

In France, what type of treatment room experience do guests receive

Suite experience

300

Name 3 questions that must be asked to each client at check out

How was your service today

Would you like to rebook (inform of the 10% rebook)

Offer a complimentary make up refresher

300

If a massage is not available at 5 and only 3 rooms are being used at the moment. What is the procedure

call phone list and send email for oncall

300
"Everyone"
Who at the hotel is capable of impacting the "Meeting Planners Survey?"
300
"Arizona"
Where does "Bob" goes every year in January to watch the Super Bowl and to play golf with his brother?
300

Name the main ingredient in the Guerlain Abielle Products.

And where is it made

Bee's honey

Bee farm in Europe

400

True or False

It is optional for a receptionist to offer a tour of the spa to a new or existing guest?

False

400
"Twenty Six"
What are the number of "Meeting Planners Surveys" responded to year to date?
400
"Tracey & Jenna"
What are the names of "Bob's" two daughters?
400

Where is the family of Sisley from?

Paris, France

500

How do you explain the 20% service charge

We do add a 20% automatic service charge off the original price, is that acceptable today?

500
"My Own Hotel"
In addition to participating Hilton Hotels, where is may a person "Scout" business to?
500
"68%"
What is the "Overal Satisfaction" score as of March 17?
500

Who is Trilogy's Founder?

What year did open our 1st spa? 

David Stoup

2011

500

3 part questions

1.How old is Guerlain Product

2.How old is Plaza

3.Birthday for Guerlain Spas

1. 110

2. 110

3. 80