Text
When you're upset, using this style of writing makes it seem like you're shouting.
What is ALL CAPS?
This line should clearly state the purpose of your email.
What is the subject line?
When emails are too long or confusing, switching to this method can save time and frustration.
What is a phone call?
These types of messages should be responded to within 2-4 hours.
What are Teams messages
These are a type of note that should be entered after any phone call.
What are Call Notes?
Using too many of these—such as 😭🔥😂—can make your message harder to interpret professionally.
What are emojis?
You should avoid using THIS STYLE of writing unless you’re really angry… but you shouldn’t be emailing when you're angry anyway.
What is all caps?
Unlike emails or texts, phone calls let you hear this, making it easier to interpret meaning and emotion.
What is tone of voice?
This is a note that multiple divisions are tagged in regarding missing compliance or lack of responsiveness from a traveler
What is an Escalation Note?
All emails to travelers must include this person.
Who is the Recruiter?
Before texting someone in another time zone, it’s polite to check this.
What is the local time?
You should avoid including this in a professional email, even if it makes you sound friendly. It might be seen as too informal.
What are emojis or excessive exclamation points?
A phone call often leads to faster decisions because of this benefit.
What is immediate feedback or quicker resolution?
These are the two methods a Customer Specialist may use to update the sales team.
What are the Hot List and the upcoming start email?
This must be completed within 24 hours of receiving the placement.
What is the Welcome Communication (Email, Intro Call, Intro Text)?
Using clear punctuation and avoiding abbreviations is key when texting in this type of relationship.
What is a professional or work relationship?
This is the polite thing to do if you can’t fully respond to an email right away.
What is acknowledge the email and let them know when you’ll reply?
Before calling someone back, you should check this to understand what they needed.
What is the voicemail?
If all welcome attempts fail and there’s no response from the traveler, this must be logged.
What is a non-compliant escalation in Bullhorn?
When a traveler's start/due date is within one week, you should follow up this often.
What is daily?
Texting can be great for quick updates, but not ideal for this kind of conversation.
What is a serious or emotional discussion?
You should aim to respond to external professional work emails within this time frame during business hours.
What is by the end of the day?
This is the #1 advantage of phone calls that makes them better than email or text in many urgent or personal situations.
What is human connection (or real-time communication with tone and context)?
The expected time frame to return a colleague’s phone call.
What is 1 to 2 hours?
Compliance Specialists should return vendor phone calls within this timeframe.
What is 1 to 2 hours?