Customer Services
What are the 4 types of deliveries?
What is Outside, Threshold, lock box and Jobsite pick-up
At Temco we use two words that describe defensive driving. What are these two words?
What is Space and Visibility
This is the amount of time needed to have a safe following distance.
What is 6-8 seconds
What 3movements are considered rear eye movements
What is Left mirror, right mirror and speed
This is the first rule when backing.
What is Don't back
This safety device must always be worn when operating the Moffett
What is seatbelt
The acronym "G.O.A.L", commonly referring to a point scored in soccer when the entire ball crosses the goal line, between the goalposts and under the crossbar. What do these letters stand for at Temco?
What is Get Out and Look
What is a premium time Window
What is A premium time a customer paid extra to get product at a certain time frame
When aiming high in steering, my imaginary target is a stationary item (eye lead) _______ ahead of me centered in my lane of travel
What is 12-15 seconds
"Stale" is commonly used for describing food that is no longer fresh and pleasant to eat. At Temco, a stale green light is a light you did not see turn green. What affects your point of decision?
What is Road, load, weather and speed.
What 8 eye movements are considered front eye movements
What is Eye lead, following distance, Overhead clearance, left intersection, right intersection, left curb, right curb, Traffic light
This is what is used when required to back.
What is a spotter
Failing to wear seatbelt can increase the risk of this severe outcome.
What is serious injury or death
The acronym "FDC", is commonly known as Federal Detention Center. What do these letters stand for at Temco?
What is Flatbed Distribution Center
What are four ways to demonstrate effective customer service communication
What is Listen to understand, repeat back the concern, apologize for the situation and find a solution
"________ is anything you cannot see over, under, around or through
What is Billboard
This is what you are looking for when checking your mirror every 5-8 seconds.
What is Lane position, traffic condition, and mechanical problems.
This action is required daily before starting your route
What is Pre trip inspection
This is the amount of space you will use when backing is required.
What is Only as far as necessary.
What is the proper way to position a load whiling traveling
What is Always travel with a cubed load within the frame
"Bug" often refers to any small, annoying or harmful insect. What do these letters stand for at TEMCO?
What is Badge Uniform Gloves
A smile is a simple facial expression helps build rapport, shows approachability, and can immediately improver customer interactions. What does SMILE stand for with TEMCO.
What is Start with a Pre call, Maintain Customer Trust, Instill confidence beyond expectations, leave with the wrap up, Explain driver back score
This is my next eye movement after I have checked my mirror or gauge.
What is front
This is what is used to calculate following distance.
What is once the car in front of me passes a stationary item I start counting 1/1000, 2/1000, 3/100 until the front bumper of your vehicle reaches the stationary item.
A driver is require to have two items every day
DOT Med card and driver license
What speed should driver use while backing
What is Back at a controlled speed
In the event of a tip-over, this position best protects the operator.
What is Held securely in the seat with seatbelt on lean away from the direction of the tip
Milk is a good source of calcium, protein, and other essential nutrients. Why do "All Good Kids Love Milk" at Temco?
What is Aim high in steering, Get the big picture, Keep your eyes moving, Leave yourself an out, and Make sure they see you
What creates a world class customer service experience?
What is Self-awareness, Self-regulation, Empathy and Partner for a solution.
These are the three tools to establish eye to eye contact.
What is Horn, lights, and signals.
You never want to make these eye movements after checking your mirror or gauge
What is Mirror to mirror, gauge to gauge, mirror to gauge, and gauge to mirror.
When at a customer's home driver should never attempt to _______
What is attempt to pet dogs
What is the V in the 8 rules to backing
What is Visulally scan area prior to backing- aware of overhead hazards
What should the mast position be while traveling with a load
What is Keep the mast fully retracted
"Smog" is commonly known for a type of air pollution, a hazy, often yellowish-brown, haze that reduces visibility. What does "S.M.O.G" stand for at Temco?
What is Signal, Mirrors, Over the Shoulder, Go.