What is the behavior (by a supervisor) that provides guidance and direction for an activity/task?
100
MBWA
What is Management By Walking Around?
100
Crucial Conversation
What is a conversation called where the stakes are high, opinions vary, and emotions run strong?
100
To confront
What is it called when you hold someone accountable, in a respectful face-to-face manner?
100
Form, Storm, Norm, Perform
What are the four phases of team/group dynamics?
200
Relationship Behavior
What is the behavior (by a supervisor) that emphasizes support, encouragement, and is a two-way conversation about an activity/task?
200
The sharing of information between two or more individuals or groups to reach a common understanding
What is communication?
200
"Start With the Heart"
What is the step called where people begin high risk discussions with the right motives and stay focused (stick to their goals) no matter what happens?
200
"Describing the Gap"
What is it called when during a confrontation, using facts to explain the difference between what behavior was expected and what was observed?
200
Behavioral expectations
What are team norms?
300
Directing, Coaching, Supporting, and Delegating
What are the Situational Leadership Styles/Approaches?
300
Transmission and Feedback
What are two communication phases?
300
"Pool of Meaning"
What is created when each person enters a conversation with different opinions, feelings, experiences, ideas, and theories about the topic being discussed?
300
"Confront with Safety"
What is it called when during the description of the gap in a confrontation, the employee is actually motivated and/or feels empowered to make the necessary changes?
300
Conflict is expected during this phase of team dynamics.
What is Storm?
400
Employee Developmental Level
What is an employee's competence and willingness to complete a task called?
400
A direct connection between the actor and the action in business correspondence.
What is active writing?
400
"Violence"
What is the verbal strategy (e.g., controlling, labeling, attacking) used to convince, control, or compel others to your point of view?
400
"Mastering the Hazardous Half Minute"
What is the phrase called when skilled confronters immediately establish a healthy climate when they are talking about problems, in such a way making it safe for the other person to respond positively?
400
Norming
What is the stage of team development that focuses on, "How we are going to accomplish our work?"
500
Coaching
What is the supervisor's approach, if an employee possesses some competence, but lacks motivation to do a task?
500
The three components of communication
What are Words, voice tone, and the body language?
500
"Silence"
What is the verbal strategy (e.g., masking, avoiding, withdrawing) used to purposefully withhold information from a conversation---to avoid potential problems?
500
"Staying on Track"
What is it called when people throw up smoke screens, deflect blame, and try to focus on trivia---but skilled confronters stay focused yet flexible?
500
Highest team performance
What team behavior typically occurs during the perform stage?