FDR/FDWC
What does FDWC stand for?
Fraud Detection Work Center
How would you find the Profile for a Debit card?
PIND
What can Service Browser do that Host or FDR cannot for OLB?
Unlock the attempts for OLB
True or False; once you close out of the case you can never pull it back up.
False; PRM holds the last 10 accounts you saw. No exp dates.
True or False; You can paste and call a number using Catch if your number uses Dashes?
True
In FDWC, what are the Client names?
5170 - National City (PNC Credit)
5995 - PNC Debit
1109 - HELOC
True or False; if you hit T next the CC in HOST it will show you the transactions on the card?
False
Can only see transactions in FDR for CC.
What does I.C.E. do?
It resets the account within the give time you give it.
(Max 7days.)
True or false, you can edit and delete messaged in FDWC by going to Memos/Quick notes tab on the Right hand side.
True
Where can you go to emulate a client's OLB account?
The Employee Accesses Portal site and click on the Online Banking Emulation.
What does SKComp Mean?
Skimming event took place and will need to be sent to CLP to close the card down.
Where would you go to place or remove a hold on a Debit card?
PCSP
How would you pull up a new case?
Clicking the "Get Next" button or the drop down.
To change the client being worked in FDWC to another where would you find and do that as well as what clients are there to work from in FDWC?
under the client drop-down, the clients are 5170 Credit 5995 Debit and 1109 HELOC
What does the ATO bot do?
It can place and removed holds, passwords and alerts.
How do you send out a letter in FDR?
LTR (LTR#)
or
LTR > LTR#
Where can you find the Varbal Password on the accounts?
DI60
Can you Search for a particular account in PRM?
yes
What Q in FDWC has pre/automated holds already placed when they come into the Q and why?
F-stat block, they are placed for wither a Token, A demographic change or an additional signer on the CC.
How can you tell if you have cases open in PD and how many?
Under My Cases, there will be an orange circle with a number on how many is opened.
How many past cases does FDWC hold in a given session under Account History?
8
What does DDA mean?
Demand Deposit Accounts
or
Checking account
What is the Red flag for in PRM?
To Mark Fraud in PRM on the alerted account.
What happens to an account when you action Fraud?
Closes the case, changes the Stat code, Memos the account, Lost/Stolen, Set case as fraud.
Why would you use Lexis Nexis?
To search for additional information on a client or business