FDPOS
What is the Merchant Summary Screen?
What is the screen that displays Merchant Information such as MID, DBA, Address, Account Status etc
Batch information can be found under...
Reports > Batch History
If Merchant Infromation does not populate on the MS Screen, which other screens can be used to find Merchant Information?
What is MA Screen and MAS Screen
What is one of the first steps we should take when a Merchant calls in with a Network issue?
Check if the phone or internet service is operational
What information is needed to complete Basic Authentication?
MID
DBA
Full Name
Relationship to Business.
TID, Frontend Network, Equipment Number, Equipment Name, Active Terminal can be found on the Batch Screen
False
We validate the ISO PIN using
What is PIN Verification
The ETC screen displays open batches, and batches that were closed over the last 10 business days.
True
How would we determine if a terminal is connected by Ethernet or by Phone?
If the terminal is connected to a blue port it is a phone line, if it by a yellow port it is by ethernet
If a Merchant does not have their MID available what other information can be used to locate their account?
DBA
Business Phone Number on File
Which screen would have information on TransArmour Encryption?
What is Programming Detail
The area of the Batch History screen that is used to view information on specific batches is
What is Batch Summary
What five screens are available from the ETC Screen?
EBT
EBO
EBH
EBE
EBX.
How would we check for a dial tone while troubleshooting a Dial-Up Terminal?
Disconnect the phone line from the terminal and connect it to an analog phone to check for a dial tone.
What disclosure needs to be given to a caller before giving out full card information?
"There may be a risk of chargebacks and higher fees."
Which screen would we use to view if the Merchant can take EBT's?
What is Entitlement screen
What is the purpose of the Batch Number?
To idenitfy each batch and its details.
Which two screens under the ETC Screen are used to display information on open batches?
EBO and EBE
How would call waiting be disabled on the phone line?
By pressing *70
What options are available for Top Level Verification?
Last Deposit
Recent Closed Batch (within 30 days)
One Time Code
Pin Verification (ISO Only)
Three Transactions Within 30 Days
Which screen would be used to veiw the time at which a Merchant's batch would auto-close?
What is Programming Details
We can view notes made on the account in
Memos
What is the purpose of the MCD Screen?
This screen shows all entitlements that a merchant is set up to take.
What is the operational range of the signal strength for a wifi terminal?
-70 db to -20 db
When should agents give the compliance statement that a call may be monitored or recorded?