Closing Night Duties
Email that FE is Unable to Treat Today AUTO SCHD QM, is a Task needed
What is No Task Is Needed!!!
Customer Jane Doe was sent a service agreement” or “Customer Jane Doe signed a service agreement”
What is " Follow Up "
Please let FE Meghan D, know customer Lopez is a no-show. What is missing?
What is " FE Last Name and Branch"
Other than filling out the opt of Monthly billing form what other action item must be completed before closing the account?
What is Flagging the Account MBO-opt out.
What is the number you can text or call, in regards to running late or being unable to come into work
What is 817.873.3611
Email that FE is Unable to Treat Today for QM/WPR SCHD w/ CUST, what is the follow up
What is " ALWAYS set a follow up task set to a morning support team member to call and reschedule appointment the next day.
FE Carlos Perez was great he went over the process he completed today at my home when treating my home. Give him a raise
What is " Feedback"
Who should be keeping an eye on the Reach Out Room?
What is " Whose on Textline"
How do you check to see if a customer is on auto-pay or not?
What is the billing Tab!
How many points is a No Call No Show
What is 1
WE ARE STILL CALLING CUSTOMERS TO RESCHEDULE IF IT’S BEFORE (Time) LOCAL TIME.
What is " 8 pm
If the review is 3 or below, what is the process that should be followed
What is a "call to address customer concerns and ensure they’re satisfied moving forward"
Please let Kyle Booke in SAT know that customer is a no-show, what is missing?
What is "Customers Name"
Who is the Billing Team Lead ?
What is "Ms. Tanya "
2 points will cause a
What is Written warning
If it is after 8 pm there local time what process should be followed
What is " Send Template to the ustomer letting them know they will be rescheduled and sent task
A customer has replied in regards to the QM schedule on July 29th, that they need to reschedule. What type of Alerts is this?
What is" Reminder Reply"
Please let FE Carlos Perez, I have added customer 1234 Moxie Dr. on his route for WPR interior ants in the kitchen. What was not done before asking for the request?
What is " Ask FE if they can pick up stop"
Who are the two other experts that help Ms. Tanya in the billing?
What is " Alisha and Jasmyn"
4th point will cause a
What is Termination of employment
At the end of the night, why should we be checking the routes?
What is "making sure their Routes are completed, this means no Pending Stops"
Any information regarding home such as pool, fruit tree, dog, BB in Q5, 22 stations, house measurements, etc. PLEASE PUT THIS INFO IN RED NOTE.
What is "Tech Flag"
What is FE Support's purpose?
What is "Support bridges the gap between the contact center, customers, and field experts. "
Other than filling out the opt of Monthly billing form what other action item must be completed before closing the account?
What is Flagging the Account MBO-opt out.
3.5 points would be a
What is Final written warning
5+ bonus points which may include one-day unpaid suspension