World
It is one of the Delta Hubs in Europe
CDG
It is what Delta always reminds us as our number 1 focus.
Safety
What is your current SIS goal this month?
80.2 MSG or 38.9 SOC
What does KM stand for?
Knowledge Management
What was the LMS about in Calabrio?
Vacation Bidding
It is another Delta hub in Europe
AMS
It is the first metric once you have a customer in your queue.
TTFR
What does PSS stand for?
Premium Sales & Service
What is the name of the AI product in KM?
Prima
What will you need to Log In to Calabrio?
It is a Delta Partner in South America
LATAM
What does SIS stand for?
Specialist Interaction Score
What is the first & last name of your SVP?
Kristin Colvile
What do you have to do to get Enhanced KM to work?
Use keyword searches
When does the annual vacation period begin?
April 1st
It is a Delta Airline partner in Mexico
Aero Mexico
What does ACL stand for?
Average Conversation Length
What is the name of the area on your dashboard where you can see all your metrics at once?
Summary Metrics
T/F. I can access the Reservations Technology Feedback Form in KM.
True
What is the name of the status that signifies that a bidding round is active?
Ongoing
it is a Delta Airline partner based in Canada
West Jet
What does ART stand for?
Average Response Time
Mona Harty mentioned that there were 3 areas that customers expected world class service in. Name one.
Fast response, Solution on first contact, Friendly employees
What Choice Benefits Earned year selection deadline is on 1/31/25?
2023
What is the status that shows the bidding period is closed?
Finalized