VIP Membership
How many maintenance calls are included in a 1-Year residential VIP Membership?
A) 1 B) 2
C) 3 D) 4
B) 2
Every residential VIP membership includes 2 maintenances, one in the Spring, and one in the Fall.
What is normally the hottest month in Elk Grove?
July
The hottest month of the year in Elk Grove is July, with an average high of 93°F and low of 59°F. The cool season lasts for 2.9 months, from November 21 to February 17, with an average daily high temperature below 61°F.
Which device controls AC temperature?
Thermostat
What is the name of the actress who played the little sister of the monster Michael Myers in the original Halloween film?
Jamie Lee Curtis
What year was Top Rank established?
Top Rank HVAC was established in 2003, but was Incorporated in 2009. The company originally began out of Jeremy's garage.
What is the normal cost for the VIP membership?
A) $179 B) $189
C) $199 D) $219
C) $199
However, any referrals from BRG is $179
What is the HVAC component that distributes conditioned air throughout a building?
Duct
What year was the first modern AC invented?
1902 1905
1909 1908
1902
The modern air conditioner was invented in 1902 by Willis Carrier. He designed the first system to control both temperature and humidity for a printing plant in Brooklyn, New York.
What country did Halloween originate from?
Ireland, however some sources include Scotland as well.
Growing up, my Dad was a huge Dodgers fan and my Mom was a huge Giants fan. Before my mom passed away, I was a fan of this team to appease both of them. Who was it?
The New York Mets
The New York Mets were created to replace the Brooklyn Dodgers and New York Giants after they moved to California in 1958.
Their colors of blue (for the Dodgers) and orange (for the Giants) honor these former New York teams. The Mets adopted the Giants' interlocking "NY" and have paid homage to their predecessors with stadium design and retiring Willie Mays' number.
What is the discount included on repairs and replacements if you are a VIP member?
15%
What Brand do we represent?
Carrier
We work directly through Carrier for all installs, however we are able to install other units if we get a special request from a customer.
Which gas is commonly used in AC units?
Freon
What was the name of the famous magician who tragically passed away on Halloween Day?
Harry Houdini
He passed away from appendicitis that progressed to peritonitis. A student, J. Gordon Whitehead, punched Houdini in the stomach. The punch may have worsened the appendix and led Houdini to ignore the pain, believing it was just a side effect of the blow. When Houdini finally saw a doctor, they found his appendix had ruptured and poisoned his bloodstream, and surgery was too late. He died 6 days later after the punch.
What 3 Sports is Kaden currently playing all at the same time? (I REALLY need a weekend off...)
Football - Liberty Ranch Jr. Hawks
Soccer - Galt Futbol Club
Baseball - Elk Grove Lab Rats
What is the guaranteed service response time for VIP members?
24 Hours
While we try to always show up same day of the call, we guarantee we will arrive within 24 hours.
What unit would we recommend to install if a home or business has limited space for different units?
Package Unit
Packaged units are a good option for homes and businesses that don't have much space for separate units, like furnaces and coils, or air handlers. They can be installed on a rooftop, in a crawl space, or at ground level.
What are the two causes of a frozen evaporator coil? (Pick 2):
A) Run capacitor expired C) Low Refrigerant
B) Poor airflow D) Thermostat battery died
Poor airflow or low refrigerant
What three vegetables were the first jack-o-lanterns made from?
Turnips, Beets, and Potatoes
When Irish immigrants brought the tradition to America, they switched to using pumpkins because they were more plentiful and easier to carve
What other company does Jeremy own?
The Glass Guru
The Glass Guru is attached to our office space and shares the same shop as us.
Which is NOT a service provided in the Fall Maintenance?
A) Clean flame sensor B) Tighten Schrader valves
C) Inspect inducer motor D) Inspect flue venting
B) Tighten schrader valves.
We tighten the schrader valves during the Spring Maintenance, however this is not included in the Fall visit.
Schrader valves keep air out of the refrigerant lines in AC units. If refrigerant is leaking from your AC unit, your Schrader valve might be broken.
If the system has poor airflow, what component would we check for blockages or damages?
Blower motor
HVAC blower motor is the component that turns on your system's fan that pushes the hot or cold air out of the unit and into your home.
Which device is used to maintain indoor air quality and control bacteria growth?
Ultraviolet Light
We can install a UV air scrubber to assist with air quality and prevent bacteria growth in the home.
What was the original name for the famous Halloween candy, "Candy Corn"?
Chicken Feed
A few weeks ago during my infomercial, I mentioned 2 promotions that Top Rank are currently using. They are on the back of my business cards that you can use as a coupon.
What do those promotions include?
1. $59 Tune Up
2. Up to $1,500 of complete HVAC System Installations