VIP Membership
How many maintenance calls are included in a 1-Year residential VIP Membership?
A) 1 B) 2
C) 3 D) 4
B) 2
Every residential VIP membership includes 2 maintenances, one in the Spring, and one in the Fall.
What is normally the hottest month in Elk Grove?
July
The hottest month of the year in Elk Grove is July, with an average high of 93°F and low of 59°F. The cool season lasts for 2.9 months, from November 21 to February 17, with an average daily high temperature below 61°F.
Which company are we an approved contractor through for electric vehicle charging station installations?
SMUD
We have been an approved contractor through SMUD since December 30, 2019.
What is the cost for an estimate for replacing your HVAC system?
A) $99 B) $0
C) $129 D) $79
B) $0
We do not charge for estimates, all of them are free.
What year was Top Rank established?
Top Rank HVAC was established in 2003, but was Incorporated in 2009. The company originally began out of Jeremy's garage.
What is the normal cost for the VIP membership?
A) $179 B) $189
C) $199 D) $219
C) $199
However, any referrals from BRG is $179
What is the HVAC component that distributes conditioned air throughout a building?
Duct
When your unit is not blowing cool air, what would we normally check?
Refrigerant levels
During installs, do TXV's need to be taken out, yes or no?
Yes, The TXV is the Temperature Sensing Bulb. We need to take the TXV out to get a good temperature reading on the refrigerant line.
What are Kaz's pets' names?
A) Bandit & Ranger B) Max & Gizmo
C) Rex & Philly D) Sophie & Cooper
C) Rex & Philly
I own a German Shepherd / Husky named Rex, and a Golden Retriever named Philly.
What is the discount included on repairs and replacements if you are a VIP member?
15%
What Brand do we represent?
Carrier
We work directly through Carrier for all installs, however we are able to install other units if we get a special request from a customer.
Aside from HVAC, what are the top 3 additional services provided by Top Rank?
Duct Cleaning, Dryer Vent Cleaning, and Electric Vehicle Chargers
What is the average time of completion for a residential install?
1 Day
Barring any setbacks we can normally complete the install from start to finish in one day.
I have recently began coaching my son in baseball. Which organization are we a part of?
A) Club All Star B) Elk Grove Express
C) The Yard D) Elk Grove Lab Rats
D) Elk Grove Lab Rats
I am currently an assistant coach for an 11U baseball team with the Lab Rats. Kaden is playing with kids almost 3 years older than him and I am very proud.
What is the guaranteed service response time for VIP members?
24 Hours
While we try to always show up same day of the call, we guarantee we will arrive within 24 hours.
What unit would we recommend to install if a home or business has limited space for different units?
Package Unit
Packaged units are a good option for homes and businesses that don't have much space for separate units, like furnaces and coils, or air handlers. They can be installed on a rooftop, in a crawl space, or at ground level.
What are the two causes of a frozen evaporator coil? (Pick 2):
A) Bad Luck C) Low Refrigerant
B) Poor airflow D) Thermostat battery died
Poor airflow or low refrigerant
What are the two most commonly used types of freon (refrigerant) used for residential HVAC systems?
A) R-22 & R410A C) R-134A & R404A
B) R-12 & R-407C D) R-22 & R404A
A) R-22 & R410A
R-22 was widely used for many years but is being phased out due to its ozone-depleting properties.
R410A is considered the current standard for new HVAC systems as it is less harmful to the ozone layer.
What other company does Jeremy own?
The Glass Guru
The Glass Guru is attached to our office space and shares the same shop as us.
Which is NOT a service provided in the Fall Maintenance?
A) Clean flame sensor B) Tighten Schrader valves
C) Inspect inducer motor D) Inspect flue venting
B) Tighten schrader valves.
We tighten the schrader valves during the Spring Maintenance, however this is not included in the Fall visit.
Schrader valves keep air out of the refrigerant lines in AC units. If refrigerant is leaking from your AC unit, your Schrader valve might be broken.
If the system has poor airflow, what component would we check for blockages or damages?
Blower motor
HVAC blower motor is the component that turns on your system's fan that pushes the hot or cold air out of the unit and into your home.
Which device is used to maintain indoor air quality and control bacteria growth?
Ultraviolet Light
We can install a UV air scrubber to assist with air quality and prevent bacteria growth in the home.
True or False: When we install a mini-split system, we would have to do duct work as well.
False
Mini-splits are a ductless system
Kaz has worn many hats in his short professional career so far. Which of the following companies has Kaz NOT worked for?
A) Target B) F&M Bank
C) Little Caesar's D) Subway
D) Subway
Subway is the only job I have applied for and not received.