Sales/Contracts
Name three contract types
EssentialCare, FullCare, Academia Care, Research Repair
What is the MOT (Material of Trade) exemption form?
Form to allow you to carry hazardous material in your vehicle - NA to FE's
What is our team's PM Compliance goal?
90% and above
What state is our parts warehouse based in?
Who is our team's ServiceMax champion?
Francis Kanwanya
Navigate to our NYC Team’s Sales Resources folder
NYC Team VDM SharePoint
Who is America’s EHS leader and our team's EHS Champion?
Ryan Juneau & Melissa Cline
T/F – a WO will be flagged as closed over 1 day if the last labor end date was today at 3:15pm, last travel end date was today at 4:05pm and it is closed tomorrow at 3:45pm.
True
Who is our inventory manager?
Adam Mohr
How do you check a system’s contract entitlement description within the WO?
Scroll down to Product Entitlement
What is the PM pricing discount for EssentialCare?
10%
T/F - rubbing alcohol is the same as 70% EtOH?
True
What details should your reschedule comments include? Hint – example from our permanent countermeasure tab presented weekly
03Feb2026 - AF - Confirmed with Sally
What is the exact email address to get parts orders updates/escalations?
usfsehealthcare@cytiva.com
Where are two places within a WO that you can find the PO/quote details?
Special Instructions and Notes & Attachments
Name (and spell) our two main contract sales specialists and one other sales specialist
Pete Wilkinson, Marc Gaudette, Carlos Trinajstic, Becky Serrano
Name one of the EHS concerns reported last week (hint: it was reported by Melissa and she was working on a very large TFF system)
The ladder being wobbly or the loose tool rested on the top of the TFF system which had a curved surface.
T/F you can adjust the parts used on a WO after it is closed, but not the labor/travel times.
False - exact opposite
What is our average $$ inventory goal per FE?
$1000 per FE
Who currently has Part Number 28999466 in their trunk stock?
TBD
Navigate on your computer to show the pricing for an AKTA pure EssentialCare contract
Qlik -> Pricebook
Submit an EHS concern (you must ensure it populates under the NYC Team)
Go into Gensuite Benchmark
What is your applied time for the week with the following parameters:
(10+15+5)/(40-6) = 88% Applied Time
When is a standard workflow used for ordering parts?
If a part is not setup in ServiceMax yet to be orderable
How can you check within the FE Dashboard if you have an incorrect PM Due Dates?
Navigate to the PM & WO Calibration On Time Delivery (OTD) and click view report