Customer Service
EPO
Training
DEN Facts
100

This person in this color shirt will be able to help

What is the color purple

100

(Daily Double) These are used for Violation fees, Prox card replacement fees, and Hang tag Replacement fees.

What is Consumable Products

100

This is the name of the Training for February

What is Providing Telephone Customer Service
100

This number is the Travel Vision for DEN

What is Vision 100

200

reinstating, summarizing, giving them your attention, and asking more pointed questions

What is showing your listening

200

This will help you when doing a Tow

What is the POF binder

200

Offer alternatives, Remain proactive, show willingness to help

What is delivering bad news


200

Passengers served in 2023

What is 77 Million

300

Customers must receive this_ when we are helping them at the window

What is undivided attention

300

These are the Values of Parking and Transportation 

What is Accountability, Respect, Empathy, Enjoyment

300

Greet Customer, Answer promptly, identify yourself, offer assistance

What is guidelines to answer calls.  

300

This sculpture is responsible for killing artist Luis Jimenez

What is Blue Mustang

400

This is both the goal and the job. To provide it, you must be willing to live your professional values and act with authenticity.

What is providing excellent customer service

400

My responsibilities include Customers, Payments, Mailbox

What is window station

400

Explain why, explain to person what is happening, ask for permission 

What is to Transfer Call

400

Snow-capped mountains and Native American teepees

What is the Peaked Roof

500

Customer is the focus point of all decisions related to delivering services and experience to create customer satisfaction, loyalty, and advocacy

What is Delivering a Customer Centric Service

500

This section will show you paid or unpaid employees


What is Attributes

500

Service

Teamwork

Accountability 

Respect

Safety

What is the Stars Values

500

(Daily Double) This music on A bridge pays homage to what native tribe

What is the  The Sioux Nation