Happiness Scenarios
A customer comes in store to return a gift that was purchased within 30 days however the chain is broken, what reason code are you using?
005
What are the stones on the Claire necklace?
Middle is diamond & outside stones are morganite
What is the stone in the Zodiac Necklaces?
Mother of pearl
Describe Turquoise and what birth month it is associated to.
Wisdom, Protection, Hope, Tranquility, good fortune, vibrant, sea breeze, summer stone, healing etc.
Birth Month: December
What is the Wilder Chain Called?
Curb Chain
A customer comes in store to complete happiness on their 14k cluster ring due to the shape. You find the transaction and realize that it use to cost $105, however the new price is $150. How would you move forward with the exchange?
Proceed with exchange as normal and then price override the NEW item to match the original price of the ring when the customer purchased it. That was it zeros out! In this case you would price override the NEW ring to $105.
If a customer is asking for multiple prices and wants to also know the lengths on fine bracelets. Where is the best place to find info for quick reference?
Fine Flip Deck
If I purchase a gift for a friend, what is your return policy?
Full return back onto original form of payment within 30 days if needed. They also have 60 days from original date of purchase to complete an exchange or receive store credit!
What are three descriptive words you can use to describe Amethyst
Violet purple, Royal Color, Serenity, peace, grace, pop of color, sober stone, calm, tranquil, etc.
How many lengths does the parker mini and parker necklace come in? Name all
Parker Mini: 17"
Parker: 18" & 20"
A customer comes in to complete happiness on their 14k gold diamond eve necklace due to a stone falling out. However when you go to complete the exchange you realize there is a tax difference and shopify is telling us to refund the customer $0.75. How would you proceed and what reason code would you use?
You would proceed with exchange as normal and refund the $0.75 back onto their card.
How much is the Classic 5 diamond necklace compared to the Classic 5 diamond bracelet?
Necklace: $450
Bracelet: $495
If a customer comes in stating she just lost her Diamond Alphabet Bracelet, that she purchased only 2 weeks ago, stating it just fell off. What can we do to help?
Inform the customer that we typically don't replace lost items however we would be more than happy to submit a request on her behalf to see what we can do and give her a call within 24 to 48 hours with an answer!
How many diamonds are on the Diamond Row Melbourne Statement Necklace and what is the total carat weight?
total diamonds: 36
total carat weight: 1.66
How much is the Jewelry Roll vs the NEW Jewelry Box?
Roll: $40
Box: $95
A customer comes in store to complete Happiness on their sunburst coin necklace. What are the steps you can take for this?
Inform them that this piece has been discontinued and they have the opportunity to EXCHANGE this for a different piece that same day.
What are the 3 different sizes & prices of the Melbourne Tennis Bracelet
6": $2,450
6.5": $2,650
7": $2,850
Freshwater!
What is the clarity and color of the Diamonds for the Melbourne Collection?
Clarity: SI1 - SI3
Color: GH (means near colorless)
what are the stones on the fine butterfly necklace?
Opal & White Sapphire
A customer comes in store to complete happiness on a PG bracelet due to chain breaking, for the same piece. However they purchased this in a different state and the tax is different. It is telling you to collect $0.80. How do you proceed AND what reason code do you use?
You will need to use reason code 005 (chain) & proceed to checkout and hit REFUND ACCT
What is the difference between our solid 14k & 18k gold?
14k contains 58.3% gold & 18k contains 75% gold. Due to this 18k will be brighter however 14k will be stronger!
If I wanted to ship a fine piece to my daughter from store, how long would it approximately take and how much would shipping cost me?
Name all the Birthstones in our 14k birthstone necklace collection, along with the month its connected to.
Jan: Garnet / Feb: Amethyst / March: Aquamarine / April: Diamond / May: Emerald / June: Pearl / July: Ruby / August: Periodt / Sept: Blue Sapphire / Oct: Opal / Nov: Citrine / Dec: Blue Topaz
In our fine collection which pair of studs are the only ones that can not be sold individually?
Cluster Studs!