Rental Days
Total Labor Hours - 25.2
How many rental days are owed?
8 rental days
What is the name of the new email template you're required to send when setting up VADP MOI?
VADP Email Template
Where should customers send emails?
myclaim@csaa.com
What is the 2026 goal for receiver pickup rate?
40-50%
You're required to take lunch within the first __ hours of your shift.
5 hours
Total Labor Hours - 51.7
How many rental days are owed?
17 rental days
Customer wishes to cash settle.
What are the 2 MOI options?
DRN or EFP
What is the $ threshold where you should include the LH as a second party on a cash settlement check?
$5,000
What is the 2026 receiver goal for close ratio?
100%
All voicemails must be returned within ___ ?
24 hours
Body Labor - 44.3 hrs
Paint Labor - 29.2 hrs
Mechanical Labor - 5.4 hrs
Paint Supplies - 29.2 hrs
How many rental days are owed?
26 rental days
The vehicle is not drivable and is already at the shop. Therefore, the customer has no access to the vehicle.
What are the 2 MOI options?
VADP or Open Shop
When do merit increases go into effect for eligible employees?
February 28
What goal category does cycle time from FNOL to fault rating fall under?
Quality
What is the phone # for the attendance line?
888-834-8339
Body Labor - 75.5 hrs
Paint Labor - 30.1 hrs
Mechanical Labor - 2.2 hrs
Paint Supplies - 30.1 hrs
How many rental days are owed?
37 rental days
The claim is flagged for a possible limit issue and claimants vehicle is non-drivable sitting in their driveway at home.
What MOI should you setup?
EFP
What is the new base rate with Hertz for a Luxury vehicle?
$47.55/day
What is the 2026 receiver goal for NPS?
78%
What is the process called that you should follow when you have a claimant who is not responding to you?
Claimant Nonresponsive Process
Body Labor - 104.6 hrs
Paint Labor - 50.2 hrs
Mechanical Labor - 22.7 hrs
Paint Supplies - 50.2 hrs
How many rental days are owed?
61 rental days
The Customer Already has the Photos and Estimate Available: The customer already went to the shop and has a copy of both the estimate and the photos of their damages available.
What MOI should you setup?
VADP
What 2 charges are now prohibited with updated CA storage laws?
Admin fee + Forklift fee
What is the 2026 intake goal for FNOL rep satisfaction?
85%
What are the 3 out of office steps you must complete before you're approved PTO time?
1. Out of office greeting in Mutare
2. Out of office vm box notification activation
3. Outlook out of office auto reply