24 HR CLOCK
Convert to military Time
4:30 PM
1630
What is the maximum weight handled in tracking?
150 LBS
What are the 2 types of Dangerous Goods?
Inaccessible and Accessible
What is a door tag?
This is a note the driver leaves to show we attempted to deliver
When the HAL icon is red, what does this indicate?
Hal is not allowed
Convert to military time
3:00 PM
1500
How does FEDEX receive packages?
1-800- GO FEDEX
WEBSITE
DROP OFF/ BOX
If a customer declares a value of $0-$100 on an item, what is the Charge ?
No Charge
Where on 1Source can we find information on the status of an account?
Status Field
Where will I find the first scan placed on the package?
Scan Overview Table
Convert to conventional time
1700
5:00 PM
What is the cost for an address correction?
$18.00
If a customer declares value on an item $100.01-$300.00 , what is the charge?
$3.45
Which interaction tab allows us to get details on the Station ?
Location
The term, "if its not the US it leaves your desk" is used for which transfer?
International
Convert to conventional time
1900
7:00 PM
What are the 3 signature options offered by FEDEX ?
ISR
DSR
ASR
What is money back guarantee?
This is the refunding of the additional fee paid to get a package at a specific time
Where can we find the account # as to where the shipment was billed to
Package and Shipment details
An email can be sent from 1Source on SPOD for a ground delivery
True or False
False
John left home at 08:00 am for work. He was stuck in traffic for 3 hrs on the highway. He took a turn off that only takes 20 mins to arrive. What time did John arrive? Please convert to Military time.
1120
What is the maximum collected on Collect on Delivery?
$50,000
What are the acceptable forms of payment for COD?
Secured and Unsecured checks
Which tab is used to see the history recorded for each customer ?
Interaction
What does the U-Turn icon indicate?
Restrictions