How big is
your team?
FTIP
Rewards
International
Pricing Programs
Tools and Reports
100

These employees can be engaged for customer pickup changes or questions.

Who are Customer Pickup Coordinator (CPC) and Express Dispatch?

100

What does FTIP stand for?

What is the FedEx Technology Incentive Program?

100

What are the two program levels that customers can enroll in?

What are Base and Premium programs?

100

This international ground program offers:

-2-7 days transit time to/from the US

-Max package weight of 150lbs

-Clearance entry fee discounts

-Flexible broker options

-Available to all provinces/territories across Canada

What is Ground to Canada?

100

This report measures if agreed-upon revenue is being achieved. It tracks actual, base, and incremental ADV of your closed-won opportunities for 6 months after closing month.

What is Closed Business Tracking (CBT)?

200

This team of automation experts can provide consultation, software installation, and training to your customers.

Who are Customer Technology Consultants (CTC)?

200

Revenue commitments are based on a customer's 12-month payer-based shipping history and potential incremental revenue using what applicable services?

What are Domestic & International- Express, Freight, and Ground (including FGE)?

200

As an exclusive MFXR benefit, members can request a refund or credit of shipping charges for what reason?

What is: if an eligible Express or Ground shipment arrives late?

200

This program offers:

-simplified flat rate pricing for international economy shipments.

-pricing structure includes 5 zones and 6 weight breaks

-Can be used for B2B and B2C customers

What is Global One Rate?

200

This tool can help you prioritize and plan sales call activity in your territory to achieve attainment goals, identify gainers and decliners, and track your Ambassador's or President's Club status.

What is Sales Performance Report (SPR)?

300

This team provides proactive international tool education and international documentation requirement assistance to U.S. Digital Sales, Field Sales, and International Overlay customers.

Who is International Customer Activation and Resource Engagement (iCARE)?

300

True or False:

Customers can have multiple FTIP contracts on one EAN.

False!

Only one request per customer EAN may be in progress at a time.

300

For a customer to qualify for Premium rewards they must have an annual spend of at least what dollar amount?

What is $15,000?

300

International service group that offers last minute rate quotes for all U.S. outbound and inbound shipments weighing 11lbs+.

What is the Great Rates Hotline?

300

This tool helps you easily find gaining and declining accounts, zero shipper accounts, and NNL accounts.

It can be filtered by service category, zip code, rewards users, one rate usage, and revenue.

 What is Territory Management Dashboard (TMD)?

400

Members of this group are experts in e-commerce and can help your customers grow their business free of charge. They can be engaged for a variety of topics including tech strategy, shipping/packing strategy, and domestic/international e-comm growth.

Who is the Digital Commerce Solutions (DCS) Team?

400

True or False:

Sales must implement an FTIP request to have a DocuSign agreement generated for the customer to sign to be able to utilize this program.

True!

Sales submits a case to start the process and the customer must sign a contractual agreement to receive cash incentives.

400

What 2 systems can be used to find customers rewards information and submit premium invitations?

What are the Customer Engagement Center (CEC) and FedEx Rewards Account Management (FRAM)?

400

International service group that offers last minute rate quotes for all U.S. outbound shipments weighing 250lbs+.

What is MyQuote?

400

This report shows 2 weeks? of daily scan volume for your territory and can help you identify opportunities based on recent customer shipping volume.

What is Global Daily Sales Volume (GDSV)?

500

This support group helps you and your US-based customers with import, export, and worldwide trade requirements for Express shipments. 

Who is the Regulatory Consulting Group (RCG)?

500

What 3 things can customers use their FTIP cash incentives for?

What are Hardware, software, and platform integration costs?

500

Premium Rewards has 3 tiers: silver, gold and platinum. What are the points per dollar values for each tiers?

Silver-5 points

Gold-6 points

Platinum-7 points

500

This contractual international service includes:

-lower cost with day-definite service

-2-5 days delivery in most global e-comm markets

-Ideal for shipments less than 70lbs

-Simple, transparent pricing with no residential charges

-Does not allow dangerous goods shipping

What is FedEx International Connect Plus (FICP)?

500

This section of a customer's profile in iSell allows you to see their business attributes, daily pickup schedule, and rewards status.

What is About The Customer (ATC)?