your team?
These employees can be engaged for customer pickup changes or questions.
Who are Customer Pickup Coordinator (CPC) and Express Dispatch?
What does FTIP stand for?
What is the FedEx Technology Incentive Program?
What are the two program levels that customers can enroll in?
What are Base and Premium programs?
This international ground program offers:
-2-7 days transit time to/from the US
-Max package weight of 150lbs
-Clearance entry fee discounts
-Flexible broker options
-Available to all provinces/territories across Canada
What is Ground to Canada?
This report measures if agreed-upon revenue is being achieved. It tracks actual, base, and incremental ADV of your closed-won opportunities for 6 months after closing month.
What is Closed Business Tracking (CBT)?
This team of automation experts can provide consultation, software installation, and training to your customers.
Who are Customer Technology Consultants (CTC)?
Revenue commitments are based on a customer's 12-month payer-based shipping history and potential incremental revenue using what applicable services?
What are Domestic & International- Express, Freight, and Ground (including FGE)?
As an exclusive MFXR benefit, members can request a refund or credit of shipping charges for what reason?
What is: if an eligible Express or Ground shipment arrives late?
This program offers:
-simplified flat rate pricing for international economy shipments.
-pricing structure includes 5 zones and 6 weight breaks
-Can be used for B2B and B2C customers
What is Global One Rate?
This tool can help you prioritize and plan sales call activity in your territory to achieve attainment goals, identify gainers and decliners, and track your Ambassador's or President's Club status.
What is Sales Performance Report (SPR)?
This team provides proactive international tool education and international documentation requirement assistance to U.S. Digital Sales, Field Sales, and International Overlay customers.
Who is International Customer Activation and Resource Engagement (iCARE)?
True or False:
Customers can have multiple FTIP contracts on one EAN.
False!
Only one request per customer EAN may be in progress at a time.
For a customer to qualify for Premium rewards they must have an annual spend of at least what dollar amount?
What is $15,000?
International service group that offers last minute rate quotes for all U.S. outbound and inbound shipments weighing 11lbs+.
What is the Great Rates Hotline?
This tool helps you easily find gaining and declining accounts, zero shipper accounts, and NNL accounts.
It can be filtered by service category, zip code, rewards users, one rate usage, and revenue.
What is Territory Management Dashboard (TMD)?
Members of this group are experts in e-commerce and can help your customers grow their business free of charge. They can be engaged for a variety of topics including tech strategy, shipping/packing strategy, and domestic/international e-comm growth.
Who is the Digital Commerce Solutions (DCS) Team?
True or False:
Sales must implement an FTIP request to have a DocuSign agreement generated for the customer to sign to be able to utilize this program.
True!
Sales submits a case to start the process and the customer must sign a contractual agreement to receive cash incentives.
What 2 systems can be used to find customers rewards information and submit premium invitations?
What are the Customer Engagement Center (CEC) and FedEx Rewards Account Management (FRAM)?
International service group that offers last minute rate quotes for all U.S. outbound shipments weighing 250lbs+.
What is MyQuote?
This report shows 2 weeks? of daily scan volume for your territory and can help you identify opportunities based on recent customer shipping volume.
What is Global Daily Sales Volume (GDSV)?
This support group helps you and your US-based customers with import, export, and worldwide trade requirements for Express shipments.
Who is the Regulatory Consulting Group (RCG)?
What 3 things can customers use their FTIP cash incentives for?
What are Hardware, software, and platform integration costs?
Premium Rewards has 3 tiers: silver, gold and platinum. What are the points per dollar values for each tiers?
Silver-5 points
Gold-6 points
Platinum-7 points
This contractual international service includes:
-lower cost with day-definite service
-2-5 days delivery in most global e-comm markets
-Ideal for shipments less than 70lbs
-Simple, transparent pricing with no residential charges
-Does not allow dangerous goods shipping
What is FedEx International Connect Plus (FICP)?
This section of a customer's profile in iSell allows you to see their business attributes, daily pickup schedule, and rewards status.
What is About The Customer (ATC)?