BAY FLIPPING SICK
This two-letter code indicates a settlement request in FedEx's dispute handling.
What is ST?
This is the first step you take when there is a possibility of a REBILL dispute
What is Review terms on BOL?
This is the person that should be able to save any emails that include proof of payment.
Who is everyone on the team?
This acronym is used when naming dispute backup information that is related to saving the evidence of payment being made.
What is POP?
It's the subfolder where dispute backup information should be saved regardless of the client number
What is the dispute back up folder
This dispute has a second step that requires the collector to know if the weight and class of the shipment matches the quote.
What is a Quote Dispute?
This is the position of the person that is supposed to review all of the disputes before sending them and their backups to the client for review.
What is the COR position /Who is Meka?
This dispute type is mainly used when we learn that the customer is willing to pay a specific amount and they have notified the reason for the request and you have obtained as much information as possible to backup their request.
What is Settlement Request?
To validate this dispute, you must check if Section 7 of the BOL is signed and whether the freight terms are marked prepaid.
What are the steps to validate an RB (Rebill dispute)?
The first step for this dispute type is understanding that the customer is disputing an accessorial charge and not a freight charge.
What is a Balance Due / Accessorial Charge?
This is the only dispute anyone should open or create if they're working on FedEx Express accounts.
What is Paid Dispute?
This is an offer you should give after hearing the customer cannot pay the full amount and would like to know if FedEx can work with them on satisfying the account with a lesser balance.
What is offer a settlement?
The nonpayment reason code and notes that were sent to the client along with the supporting evidence.
What is a dispute?
If you received the correct weight or proof of weight as well as understanding if a weight inspection was performed, you may be attempting to open this type of dispute
What is a weight or class dispute?
These are the initials that you see in the code field of window 207 if the dispute never was sent to the client.
What is SRG?
This acronym is in place of a short phrase used to notify collectors that they shouldn't call the account. the list is mostly based on information provided by the client.
What is DNC? Do Not Call
This dispute needs to include a copy of the cleared check, payment confirmation and bank statement and a remit.
This type of dispute has a second step that requires you to determine if there is already and LOA in CAPS or on file.
What is an LOA dispute?
This is the person or entity that reviews the disputes and can give an approval or denial after they've been sent.
Who is FedEx / Who is Lorenzo?
This occurs when a dispute has been opened but it did not meet the standard set on the dispute template.
What is a dispute kickback?