Systems
Can you call a Cash Only Account?
Yes
Approximately how many countries or territories does FedEx Serve?
220+
What are the steps to engaging a customer during the selling process?
Connect, gain interest, and establish credibility
You must offer discounts to get a Closed Won.
False
What is Michaels favorite college football team?
Arkansas Razorbacks
What 3 letters are you looking for in Program ID?
GPO
There is a surcharge when an Express package is shipped to a residence.
True
What are the delivery days for FedEx Ground Economy (formally SmartPost)?
Monday - Sunday
How does proper application of the selling process assist in closing the sale?
It makes closing the sale easier
Which leader group up with the "gospel Partridge Family"?
Randy Goff
What time zone should you put customer call backs in?
Your own
What is the difference between a pallet and a skid?
The pallet has a bottom piece providing more stability and A skid typically weighs less than a pallet
What FedEx resource should you recommend to customers who experience repeated package damage?
FedEx Packaging Lab at no charge.
Give me your complete purpose statement
Hello this is ________ with FedEx where all calls are recorded…how are you today? Great ☺ The reason for my call is I am a member of your FedEx Sales team and we want to partner with you to help improve your FedEx experience and would like to start off with some amazing new discounts, as well as tools and resources for your FedEx business account ending in (Last 4 of EAN) …NOW! It says here you all are located on (Just the Street name) and we have (Contact on the Account) as the primary point of contact? (If either is not correct then get the correct info.)
Which celebrity did Melvin show a picture of when he was meeting y'all and tell you it was his wife?
Jennifer Garner
What should the territory team read during pre call research for you to call it?
3-1-11 or nothing
What is the delivery cut off for a package marked 2Day service going to a residential address?
8:00 p.m.
What is the standard delivery commitment for FedEx Home Delivery Service?
9:00 a.m. to 8:00 p.m. 7 days a week to most customers
What does F.B.R.Q. stand for?
Features, Benefits, Relevance, & Qualification
Who runs the chat team?
Andrea Wager
If a shipment is above $65K annual spend who do you send the RTS to?
Field Sales AE
Which statement best describes how the FedEx Home Delivery network differs from the FedEx Ground network?
The FedEx Home Delivery network has the same pickup and sorting network as FedEx Ground, but uses its own specially trained FedEx Home Delivery drivers.
Which of the following is the most advantageous feature of the FedEx International Network?
FedEx operates a closed-loop network that allows total custodial control of shipments from pickup to delivery.
What are the six universal buying motives
Save Money
Make Money
Survival In The Marketplace
Save Time
Enhance Image
Peace of Mind
What are Dareen Campbells 3 keys to success?
Put Forth The Effort
Have The Right Attitude
Be Coachable