True or False. Feedback is only what we say, not how we say it.
False
100
When giving feedback try to make it a _______ experience.
POSITIVE experience
100
True or False? There's a difference between feedback and criticism.
False
100
True or False? You should always accept feedback that is given to you.
False, you should analyze feedback before accepting it
100
Joe tells Harvey he is doing a bad job. Harvey does not know what he is doing wrong. What should Joe do to improve the feedback he gives Harvey?
Joe should be more specific or detailed
200
True or False. The main objective of feedback is to be evaluative and developmental.
True
200
What is the term described as commenting on something you like, then adding a suggestion for improvement?
plussing
200
What word should you stay away from when giving feedback?
but
200
What should you never do when receiving feedback?
never argue
200
Sally is told by her coworker Cindy, that she should improve her organization skills. Sally immediately becomes defensive and begins to fight back. What did Sally do wrong in this situation?
Sally argued when she should not have
300
True or False. Quality feedback can ultimately decrease costs of recruiting and training.
True
300
True or False? Criticize in any environment.
False, criticize in private
300
True or False? You should sugarcoat negative feedback when speaking to someone.
False, be straightforward when giving feedback
300
what is the first step in becoming a better feedback receiver?
know your tendencies
300
Spencer tells Lola that her memo was written well but that it did not cover all of the office announcements, he then commends her on sending it out on time, what is this an example of?
a feedback sandwich
400
Why is it important to provide an open environment to engage in feedback?
It allows the free exchange of ideas and it can increase participation and morale in a company
400
Name 2 of the 4 good characteristics of feedback mentioned in the presentation.
1. informational/detailed
2. empowering
3. build meta cognitive skills
4. be straightforward
400
What is the approach called that is straightforward and incorporates the receiver in the planning process?
the transparency approach
400
What should you do if you are given a compliment about your work?
say thank you but ask what you can still do better
400
Timmy is given feedback but is unsure whether it is good or bad. He does not know whether he should reject it or accept it. If he accepts it and it is bad feedback the risk is minimal. What should Timmy do?
Timmy should experiment by applying the feedback
500
What is the idea of feedback coming from multiple different sources?
360 degree feedback
500
What are 4 of the 8 ways to give good feedback?
1. be timely and regular
2. make it a positive experience
3. be specific
4. use I statements
5. criticize in private
6. present around goals
7. limit your focus
8. plussing
500
You should look at feedback as an opportunity to make people _____ better, not _____ better.
to make people WORK better, not FEEL better
500
what should you do to improve your skills in regards to deciphering good feedback from bad feedback?
engage in small experiments if there is minimal risk
500
Chuck says to Ron "I like the business letter, and what if it was more concise." Is this a good or bad feedback statement?
good because he uses I statements and avoids the word but