Knowledge is Power
On average, how many credits is each game?
About 9
Why is upselling so important?
It helps our guest to get more "bang for their buck" and allows us to make more money.
What is our best deal?
Family Safari
How would you upsell a guest from a 20 minute to 35 minute VR game?
"For $5 you would have an extra 15 minutes worth of play time."
What is our military discount? What does it cover?
10% off of anything they purchase.
When should we upsell? What should we upsell?
Always. Everything.
Can a guest use their Pick 3 to play Arizona Sunshine?
No. A Pick 3 is not able to be used on VR.
How would you upsell a guest from a Pick 3 to a Pick 6?
"For $15 you would double everything on your game card. It's a much better value and will last you longer."
"You would also be able to try out the VR Arcade if you're interested."
What games are not eligible for the "Choose your Game" special?
VR Rabbids, Eggpods, or Beatsaber
Why is your attitude at the POS important?
Emotions drive sales and we're selling fun. If you are excited about what you're selling, that will help the guest to be more excited about what they're purchasing.
What VR game is included with a Pick 6?
10 minutes of VR Arcade.
If a guest wants to know about the pricing for VR Arcade, what would you tell them?
You can play for 35 minutes for $25, 20 minutes for $20 or 10 minutes for $10.
List everything that is considered an Attraction of Choice
Bowling, Mini Golf, 7D Theater, and Laser Tag
Name 3 tools you have to help you upsell.
Our advertising, the sales mat, flyers, and POS popups.
What is included with a Big Game Adventure?
1,000 credits, 1,000 tickets, 1 free play on Mega Stacker, 1 free attraction play, 2 free games
If a guest wants to buy 2 $20 game cards, what should you tell them about?
-Ask if they would be interested in making each card a $35 card (they would almost double their credits for the extra $15).
-The $50 deal - we can split it in half
What is the upselling percentage?
For $25 and $35 cards, 35% of your sales must be the higher package.
Give 3 examples of a question you could ask a guest to help figure out their best deal.
"What are you interested in doing in the arcade?"
"How long are you staying at Kalahari?"
"How old are your kids?"
"How many people are in your group?"
How would you explain the Family Safari package?
"You receieve 800 credits to be used on all of the arcade games, you have 1,000 tickets to use on prizes, you have 16 attractions to mix and match between everyone in your group. They can be used towards bowling, golf, 7D, laser tag, and all VR games. You also have 4 escape rooms which need to be booked in advance. Attractions and the escape rooms are all one per person."
How would you convince a group that just finished Desert of Time to play Planet Obscura?
"You can continue your experience inside of Planet Obscura and use the artifacts you found to repair your spaceship."
Mention any escape room specials.