Operations
Limits
Service Basics
Personal Products
Compliance and Security
Business Products
100
When can we Next Tran Foreign items?
NEVER.
100
When are we required to fill out a CTR for a customer?
Any Cash transaction totaling more then $10,000.00 during a business day.
100
What does the E in R. E. A. L. Service stand for?
Exceed
100
What is the most expensive customer fee we have listed on the Miscellaneous Fee schedule?
Safe Deposit Box drilling fee.
100
A Monetary Instrument log is generated for a cash sale of how much?
Between $3,000.00 and $10,000.00
100
List 2 common Business account types we offer.
-My Business
-Business Essentials
-Business Relationship Checking
-Business Savings
-Business Money Market
200
Name three of acceptable Identification (Other then Drivers License).
- Military Id, Passport, Tribal ID, Nexus Card, U.S Permanent Residence Card, Mexican Consular Card
200
What is your Deposit limit without an override?
$50,000.00
200
How many rings of the phone should we answer by?
3 Rings
200
What is our current CD Special?
10 Month 4.75%
200
What does the I in the S.M.I.L.E. stand for in Robbery training?
Interrpt
200
What is the daily minimum balance for a Business Essentials account to waive the monthly service charge?
$1,500.00
300
What is our ATM number?
V3630031
300
What is your total cash limit?
$15,000.00
300
What side are we supposed to wear our name tag on?
Right
300
What is one new product we are offering today?
-Teen access Checking/ Debit card
-Youth Savings
300
Who are you not allowed to process transactions for?
Immediate family members
300
Who can order a Business Debit Card?
Anyone listed on the Business Resolution.
400
What amount is considered a true teller off age?
$10.01 or more
400
What is your Cash advance limit without an override?
$1,000.00
400
Where do we enter a real service nomitation?
On the insider, under the real service category.
400
What is the largest safe box we offer at our branch?
5x10
400
What Not-on- us items can we cash for Non- customers?
NONE.
400
Who at our branch can open Business Accounts?
Nathan, Amanda, or Grace.
500
What should we do if a customer come in and says their card is warm carded?
-Check notes
-Confirm if fraud is on the card
-Email FIS and let them know if there was or wasn't fraud.
500
What is the Total Branch cash limit?
$385,000.00
500
According to our clean desk policy when should you clear your station of any confidential information?
If you are away for more than 5 minutes
500
What is the total POS (with Pin) transaction limit on a Peoples Bank debit card?
$2,500
500
Who is responsible in a dual control situation?
Both Employees
500
What reason can we waive a Cashier's Check when coming from a Business Account?
-Payable to Business name
-Account closing
-Business Analysis package