FERPA
Over the recorded line, how many items of the student's information do you need to properly collect from Student to complete the verification process?
What is: At least 3 verification items
If you forget to add this in your ticket, you will get the ticket # sent to your work email.
What is: the requester
What are the two most commonly used desktop/laptop operating systems?
Windows (10) and Mac OS (Catalina)
This Nickelodeon show, which is arguably wayyy better than any show ever, stars a young monk and his flying bison, who are both destined for great things! ...and not just because they can manipulate the element of air, either!
Avatar: The Last Air Bender
What is our GCU Main Line #?
602-639-7500
1 (800) 800-9776 (Toll-Free)
If a caller mentions they are going to place you on speaker phone, how must you proceed?
What is: ask the caller if we can release protected information over the speaker and let everyone in the room know they are on a recorded line.
What is: check the email box and submit ticket as Open
As a GCU Technical Support specialist, you should always do this when you don't know the answer, and have exhausted all basic troubleshooting steps and your resources have been exhausted.
Open an IHT
Wanda and this other Marvel Avenger are central characters in Disney+'s 'WandaVision'
Vision
This department handles student worker (staff) computer hardware, network, and software issues related to their GCU/GCE work.
Help Desk
What is: Yes
What two sections should always match on your ticket?
issue type and subject line
Students often confuse this with their Student Portal.
LMS/Class
A young girl with peculiar powers and a number for a name aids her new friends Mike, Dustin, and Lucas, in their efforts to find Will Byers.
Stranger Things
This is the number you should dial and provide when you happen to speak with a faculty and/or preceptor.
602-639-7201 - faculty support
toll free + extension 6397201
If a student provides you with a password over the recorded line and you forget to change it, what type of FERPA violation have you committed?
What is: compliance FERPA violation
If the student/caller provides you with this information, you should always document it.
What is: Error codes/hardware info/troubleshooting steps performed/software info
What is the minimum required internet connection for our GCU and LMS systems, along with all other GCU websites?
a Cable/Broadband connection
approx. ~ 10mbps download/1mbps upload
Two Avengers team up, again, and fight more crime in this "beaky" Disney + Marvel series
This article can help you put a face to the name.
Get to Know the Team
What does FERPA stand for?
What is: The Family Education Rights and Privacy Act.
This is what you need to include in your ticket when forwarding a student to the disabilities office.
What is: Include the disability office extension number (x6396342) in your ticket
When an eBook is unlocked, yet pages are still black, this could be the solution.
First, try unchecking the option to automatically be signed into your eBook. Once you uncheck this option, close the book and then try to open and sign in one more time. After unchecking this option, you will need to sign in each time you access it.
Also accepting: Uninstall/Reinstall Adobe Reader DC
This streaming tv show hunt takes you on a detective's pursuit of, and entangled love/crush/obsession with, the assassin who's name is in the title of the show.
Killing Eve
This section of your ZD/Bubbles profile can help you display interest in a specialty role here at GCU TS.
Job Path