Payment Processing
You must document all payments, including payment amounts and confirmation numbers in either of these 2 locations on the customer's account.
What are call dispositions or in a case?
Marketing programs customers participate in as well as offers they received via direct mail, email or other forms of marketing are called by this name in Sales Force.
What are campaigns?
This web browser works best with the MyFerrellgas.com website and is recommended for use with it.
What is Google Chrome?
This technique is mandatory and must be done in CX One phone system before taking the customer's credit card/debit card number. It stops the call recording process in our system.
What is "Masking"
If you forgot your password for MFG.COM you will be prompted for this information from the forgot login screen.
What is account number and username?
You cannot collect a payment without an email address. If the customer does not have an email address use which email address instead?
What is ORCCpayment@ferrellgas.com?
What crucial information must be updated & current for Auto Fill purposes?
What is Demand Forecasting?
This form of payment links the customer's checking or saving account & routing number directly for payment processing.
What is ACH?
These 3 items are pre-requisite to being enrolled in the Auto Fill service and must be met by the customer.
What is:
Credit Approved
Current of Propane Payments
Tank is readily accessible and free of all barriers
New accounts w/in 24 hrs of creation or regained accounts need this for payment processing in Speedpay.
What is E-Princeton Number
Name 3 considerations that must be taken into account before customer can be enrolled in Auto Fill Service.