History
Who is the CEO of Ferrellgas
Tamria Zertuche
What does TTM mean
Trailing Twelve Months
What is the distance requirement for a 120 gal tank
May be set next to any building
How much is a leak meter
$49.99
What does FCR stand for
First call resolution
Where is FG Corporate Office Located/what is the number?
Liberty, MO/816-792-1600
Why do we charge tank rental
The tank is made of steel, which is a costly product, if a customer is not using propane, we could reset that tank at another customers house and they would use the tank by getting deliveries.
Rental also helps insure customers will get reimbursed if they have a leak and includes tank paints.
Leased customers are required to take at least one fill a year, otherwise it could be increased.
What is the distance requirement for a 125 -500 gal tank
Must be 10 ft away from important buildings
What is the minimum delivery fee
$75
How often should you check on a customer that is on hold?
At least every two minutes
Where was the first Ferrellgas located
Atchison, Kansas
How soon should we quote a customer to get a refund check?
4-6 weeks
What is the tank set fee for a 120 gal tank in Raleigh?
$299.00
What is the price of a one day delivery
$150.00
When a customer calls in to schedule a delivery, what is the first thing you should do?
Verify name, address and phone number of the person you are speaking with
When was Ferrellgas Founded
1939
Who do you send a case to if customer is disputing tank rental?
Your OM
How much does copper piping cost per foot after 20 foot in Strasburg?
$5/foot
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What is the price for a 2 day delivery
$100.00
What should your metrics after call work be
Under 2 minutes
Who started Ferrellgas
A.C. Ferrel (Jim's Dad)
When propane is returned to stock, what adjustment is needed to give the customer a gas credit
RMA
If a customer calls and states they are smelling gas at the stove but it is NOT an emergency, what do you do?
Launch smells gas
If a will call customer calls oog, what fee should you charge
Leak Meter
What is the Ferrellgas Motto
Fuel Life Simply