PRODUCTS/REFERRALS
What is the most offered product in the service center?
mobile app or alerts
Knowledge Center
How many AAA categories are on the new Member Service Guide?
10
What team member recently had a baby?
Silvia
What team member has never broken a bone before?
Marnie
What are 5 of the benefits of Mystyle Checking account?
.25% loan discount, mobile phone protection, identity protection, dark web monitoring, savings and entertainment, telehealth
What should be verified to complete Cross Verification?
Name, DOB, SSN
What are the 3 parts of a Value Proposition?
Permission, Position, Value Statement
What team member has been in a movie?
Alex
What team member has been an artist since they were 3 and is am self-taught, they are also the only artist in their family
Yirari
products 5%
referrals 1%
What is the Document called that we send to members before opening a CD or any share?
Truth in Savings
Branch to Branch
What team member is adopted?
Kenzie
What team member has a strong intuition and can feel peoples energy the moment they walk into the room?
Linda
How many Nonprofits did MACU have to vote on for Giving Tuesday?
56
What is the name of the ODP document we send to members?
A-9
What does Match Talk refer to?
Matching the appropriate product to the members needs as they share their situation with you
What team member has trained with multiple military personal through several private firearms courses?
Ciarra
What team member knows how to make concrete statues?
Nicholas
How many amazon bucks are you allotted and when do you need to send them by?
$3 and by the last day of the month
What should we do when there is a 3rd party on the line?
Disclose the line is recorded for quality and training purposes, obtain member permission to share and provide information.
How does MACU's sales philosophy relate to AAA?
we will Assess the members needs, Advise them on the options that fit their situation and Assist them in choosing the best option for
What team members favorite Christmas movie is Christmas vacation?
Kate
What team member runs ultramarathon distances. typically, 10 miles a day 4-5 days a week? They have also ran 1800 miles and counting just this year.
Julia