Core Products
FFH Stands For?
Future Friendly Home
What two types of internet lines does Telus offer?
Copper & Pure Fibre
What TV package comes with 36 network channels and over 80 music channels
Core
The name of the group of music channels that comes included in the Core/Essentials TV plan
Stingray Music
These are the two names for the available Telus home phone packages
Lite and Regular
What 3 Services are included in FFH?
Internet, Optik TV, Home Phone
What is the cost of an Internet Activation?
$60
The MAX amount of bill credits we can offer when signing someone up for Optik TV
$100
ABC Spark, Family Channel, Cartoon Network, and YTV are all part of this theme pack
Family Time
This is the type of home phone connection at a copper address
True landline
What are the Two Mobility Products we sell?
Telus & Koodo
This type of internet has symmetrical upload and download speeds
Pure Fibre
Is a technician required to install an Optik 4.0 Box?
No its "Plug & Play"
The name of the theme pack where you would find TSN
TSN & Beyond
This home phone package includes 9 calling features
Home Phone Regular
SHS stands for?
Smart Home Security
What is the cost of internet cancellation
15$ X months remining on a 2 year Service Agreement
On Optik TV, Netflix as part of the customer's TV package is called a _____________
Premium
The name of the theme pack where you would find the channel: Cottage Life
Living
The Telus Home Phone service comes included with unlimited __________ calling
Local
What is TOS?
Telus Online Security
The Shaw network can be described as a ______ line which leads to latency in high traffic usage times. The Telus network can be described as a ________ line which ensures more consistency and less effect from neighbouring houses on the network.
Shared , Dedicated/Direct
Does the voice-activated remote use infrared technology to connect with the Optik 4.0 Box?
No (Bluetooth)
In What Theme Pack would you find Aljazeera, BBC World News and CNN International?
More News
If a customer has fiber internet what kind of home phone connection will they have?
Wireless Home Phone (Connected through WiFi)