Internet
What is the highest Speed of Copper Internet Service we Provide?
150 MBPS
The MAX amount of bill credits we can offer when signing someone up for Optik TV
$100
If the Customer Pays for Netflix and likes watching local news, What TV Package would you set them up with?
Core + Premium
Can Amazon be used in place of a Theme Pack?
Yes
In this step to the conversation you explain who you are and the purpose of the Call
Introduction
This type of internet has symmetrical upload and download speeds
Fibre
What is the cost of Optik TV cancellation?
15$ X months remining on a 2 year Service Agreement
If the customer pays for netflix and amazon and wants TSN what package would you set them up with?
2TP + P
CRAVE is considered a _______?
Premium
In this step to a conversation, you qualify the customer for product
Short Story
What is the cost of internet cancellation?
15$ X months remining on a 2 year Service Agreement
Are the Optik TV Theme packs Interchangeable?
Yes
This customer wants basic channels + CNN, Disney Channel, Dragon TV, DW and ATN Max 2. What package would you set them up with?
Basics + Pick 5
What Theme Pack Would I Find Cartoon Network, YTV & Boomerang?
Family Time
In this step to a conversation you paint a picture of the product to the customer
Presentation
If Shaw has a shared network what does telus have?
Dedicated Network
How often can a Customer change their premium around?
Once a Month
This Customer has Crave and Hayu, and also likes to watch Sportsnet, BBC and Smithsonian. What TV package would you set up this customer with?
4TP+P
In What Theme Pack Would I Find History?
World & Beyond
You assume the sale in this part of the conversation
Close
What does MDU Stand for
Multi Dwelling Unit
Does Optik 3.0 Come with a Voice Activated Remote?
No
This is an older customer who has an extensive Tv package with Shaw with over 100 channels. What TV Package would you set them up with?
11TP+P
This Theme Pack lets you have access to Local CBC, CTV and Global channels from across Canada
Time Shift
Going over mandatory steps, setting proper expectations, and upselling the customer are all features of this step to a conversation
Rehash