Conflict Resolution Basics
This term describes the process of addressing disagreements and preventing misunderstandings from escalating.
What is conflict resolution?
Resolving conflicts effectively can lead to this positive outcome related to workplace productivity.
What is achieving goals?
This skill involves identifying the conflict’s root cause and developing effective solutions.
What is problem-solving?
This initial step in conflict resolution involves recognizing and agreeing to address the issue.
What is identifying the problem?
This technique involves each party giving up something to resolve the conflict.
What is compromising?
Conflict resolution can be applied in these two broad types of relationships.
What are personal and professional relationships?
This interpersonal skill is enhanced through the practice of conflict resolution, helping individuals express their feelings and needs clearly.
What are communication skills?
This essential part of conflict resolution is about finding a middle ground that everyone involved can agree upon.
What is negotiation?
In this step, participants brainstorm a wide range of potential compromises.
What is listing solutions?
This method involves bargaining and seeking concessions, often requiring skilled facilitation.
What is negotiating?
This fundamental skill in conflict resolution involves truly understanding and absorbing the other person’s perspective.
What is active listening?
Engaging in conflict resolution fosters this quality, which is integral to building stronger, more compassionate relationships.
What is empathy?
This fundamental aspect of conflict resolution paves the way for mutual understanding and helps resolve conflicts more efficiently.
What is effective communication?
This step involves using established guidelines to assess each option’s fairness and feasibility.
What is evaluating solutions?
In this technique, a neutral third party assists the conflicting parties in resolving their dispute.
What is mediation?
These two communication aspects are crucial in conflict resolution for expressing oneself effectively.
What are open and honest communication?
Successfully navigating and resolving conflicts can boost this personal attribute, vital for good mental health.
What is self-esteem?
This skill in conflict resolution includes understanding and managing your emotions and those of others.
What is emotional intelligence?
This final step in the conflict resolution process involves assessing the effectiveness of the solution and learning from the outcome.
What is reviewing the resolution?
This approach to lowering the intensity of a conflict can include taking a break or changing the subject.
What is de-escalating?
This type of intelligence helps keep discussions from escalating into heated arguments during conflict resolution.
What is emotional intelligence?
Effective conflict resolution contributes to creating this type of environment, promoting understanding and diminishing misunderstandings.
What is a peaceful environment?
According to academic research, this skill plays a pivotal role in conflict resolution, facilitating empathy and promoting open communication.
What is active listening?
These help guide the conflict resolution process and ensure it remains respectful and constructive.
What are ground rules?
This conflict resolution exercise involves practicing scenarios with a partner to improve skills and understand different perspectives.
What is role-playing?