Teller
Platform
Retail Forms/Logs
Systems
Miscellaneous
100

This type of hold can be used for any reason and will make $275 available to the client the next business day.

What is a case by case hold? 

100
The company used to place check orders. 

What is deluxe? 

100

The reason the Cash Withdrawal Letter of Indemnification is signed by a customer. 

What is a cash withdrawal of $10,000 or more?

100

This is the module used to correct outstanding errors or issues with customer's accounts such as non-post items or missing documents.

What are workflows? 

100

The frequency of changing the all clear signal. 

What is quarterly? 

200

The physical person present handling any type of cash transaction (deposit or withdrawal).

What is transacting person? 

200

These are the CIP requirements for an individual opening an account. 

What are primary photo ID, name, address, social, date of birth, and employer/occupation. 

200

The forms used to collect required information on individuals or entities. 

What are the CIP Individual form and CIP Entity form?

200

This is the name of the overall system used for everyday processing.

What is xperience? 

200

This must be fully stated when quoting rates.

What is annual percentage yield? 

300

The Debit or Credit slip used for some transactions such as Account Closeout, Foreign Check Deposit, Foreign Currency Order, etc.

What is a general ledger transaction slip? 

300

These are the main types of IRA plans offered. 

What are roth, traditional, and SEP? 

300

This must be signed by any non-employee accessing various areas of the branch. 

What is the branch visitors log? 

300

This is the module within xperience used to send service events or referrals.

What is Synapsys CRM?

300

The percentage of ownership an individual must have to be listed on the Beneficial ownership form? 

What is 25%?

400

The overall cashbox limit allowed. 

What is $15k?

400

These are listed as class A beneficiaries on the L8 tax waiver. 

Who are Spouses, Parents, Grandparents, Child/legally adopted children, Stepchild, and grandchild. 

400

This form must be completed after a robbery has occurred. 

What is the robbery identification form? 

400

The system used to open accounts and perform customer/account maintenance. 

What is ARGO?

400

The CIF profile where the POA message gets placed. 

What is the principal's profile? 

500

This is when funds are made available if no extended hold is placed on check deposits. 

What is next business day? 

500

This is the document an out of state business must present if doing business in NJ.  

What is certificate of authority? 

500

This must be completed when there is a difference in a bankers cashbox. 

What is the teller difference checklist? 

500

This feature of ARGO allows you to save your progress and retrieve at a later time.

What is WIP?

500

This is a free fraud prevention tool for business clients to protect their account from getting compromised. 

What is positive pay?