Copper
What is the most important device in a customer's home if they are a copper internet customer?
The modem
Name at least one way in which fiber is superior to copper.
Faster, less vulnerable to interference, cheaper to maintain
What device provides WiFi for Fidium customers?
Router/Gateway
What tool is used to run a diagnostic test on a copper customer's line?
Testboard
Who wrote the Harry Potter series?
JK Rowling
What travels through copper wires to deliver an internet signal?
Electricity
What does FTTH stand for?
What market does NOT have Fidium customers?
TG
What tool is used to authenticate an NNE customer's device in Radius?
Who hosted Jeopardy until his death in 2020?
Alex Trebek
What does DSL stand for?
Digital Subscriber Line
What are the two most important devices in a fiber internet customer's home?
ONT and gateway/router
What diagnostic tool is available ONLY for Fidium customers?
Plume
What do all current outage cases start with?
IC (Investigation Case)
The ram is the symbol of which zodiac sign?
Aries
What type of jack do copper modems use to connect to the internet?
Phone jack / RJ-11
What is the one metric in which fiber is worse than copper?
Cost to install
What OUI do we select for an NNE Fidium customer that wants to use their own router?
BYOD (Bring Your Own Device)
What tool shows us the current modem MAC address for TG customers?
Neonova
What city-state was Athens's great military rival in ancient Greece?
Sparta
In Testboard for a CA/NNE customer, what status indicates the modem is connected and communicating?
Running_Showtime
Which port on the customer's gateway should be connected to the ONT?
WAN (Wide Area Network)
What is the name of the app Fidium customers can use to manage their services?
Attune
What tool do we use to resolve a walled garden issue in Minnesota?
Radius Functions - MN in Resolve.
In Lord of the Rings, what is the name of Frodo's glowing sword?
Sting