CPR
What do we use to determine QTQP?
SEEC Factors
If I have a lot of DMs but low presentations, what do I need to work on?
Early Objections
Name each step of the conversation
Intro
Short Story
Presi
Close
Rehash
Which 4 apps come included with our DTV packages?
Disney+
Hulu
ESPN Unlimited
Spotify Premium (4 months free)
What promotions are currently running for fiber?
$20 off for 12 months, $150 VISA card
Explain each of our 4 Types of Icebreakers
Wall - Anything they have outside / inside their home to show their interests
Weekend - Asking about past / next weekend plans to generate excitements
Weather - Something we can all relate to feeling together
Wearing - Might show interests / employment / compliment their decisions
If I have a lot of contacts, but low DMs, what do I need to work on?
CPR, Fab 5 (Qualifying DM)
Different people have different schedules, Neighborhood presence (visibility)
How long do customers keep their Cloud DVR recordings before they delete?
9 months
Name 3 things upload speeds affect?
Video Calls
Camera Systems
Videogame lag
Content posting
Live Streaming
Baby Monitors
SmartHome devices
What are our FORDS
Family
Occupation
Recreation
Dogs / Pets
Sports
If I have a lot of presentations, but no Sales, what are 2 things I should work on?
Late Objections
KISS
ATS
What is our system to overcome objections and why is each step important?
Acknowledge
Impulse
Resume
What is the biggest difference between the Military discount and other signature discounts for mobile?
It also applies to family members
Why do people see slowdowns at the same times?
Shared loop, throttling, heavier traffic during peak times
Why do we need enthusiasm at the door
Energy is transferrable
If you're not excited to talk, they're not excited to listen
If my funnel looks like this:
3/52/90
8
3
3
0
What should I do differently tomorrow?
Route properly 45 - 50 doors (Loop system gives us the best chance of making contact with more people)
What is the 3 step process we use when customers are speaking to show that we are actively listening?
Stop, Drop, Ask
How do customers receive a gift card for DTV Choice?
We manually fill them out with the link in production knowledge
Free Wi-Fi extenders
$200 Giftcards
Why is establishing rapport so important?
People buy from people they like
How many DMs, Presentations, and Closes should I have per week if I am properly filling my funnel?
50, 40 - 50, 10 - 20
When overcoming objections, where do we resume?
Early - SS / Presi
Late - Closing statement
What devices need to be traded in for the new Galaxy S26 to get $1300 off?
$230 TIV
OR
Galaxy S24 +, S24 Ultra, S25, S25+, S25 Edge, S25 Ultra, ZFlip/ Fold 6/7 ANY CONDITION
We do not touch their current connection line, we use a separate line for fiber