Total Losses
What does ACV stand for?
What is actual cash value.
For an insured, who do they pay their deductible to?
Who is: the body shop
What is the name of the portion of the claim the insured pays on a partial loss, or is removed from the settlement on a total loss?
What is: The Deductible
When starting your field inspection at the car, what is the first thing we should do?
What is verify the VIN
For Claim # 8772525240000001, who is our insured?
Who is Noah M Hodgson
What is it called if the customer wants to keep their vehicle on a total loss?
What is a retention.
How much rental time is approved on a partial loss?
What is reasonable repair time, based on the hours of repair/ 3 hours per day.
True or False: Our insureds have to opt out of rental coverage when selecting a policy?
What is: True
What is take and upload photos and/or notate UPD panel specific
For Claim #8772525240000001, what is the vehicle VIN?
What is: 2T1BU4EEXDC015027
What type of total loss is it when our damage amount/ estimate exceeds the total loss threshold for the state?
What is an actual/ financial total loss
If a payment is over $3k, who do we need to issue payment to if there is a lien holder?
Who is: The body shop of choice and customer or the lien holder and customer if the customer is not repairing
What is unfair claims practice?
What is: treating customers differently either better or worse that how we would treat every other customer
What is one thing on a field inspection pre-call you need to verify to ensure you can see the car?
What is: The vehicle location and availability
For Claim # 8772525240000001, what was the accident description?
What is: My vehicle was hit or struck by an animal.
Name 3 key items must the adjuster identify to have an accurate valuation for the customers vehicle?
What is: the mileage, upd, condition ratings, options, packages, damage
What is: Atlas and Arms
What is the process of an insurance company requesting a refund from another carrier who's customer was found to be at fault?
What is subrogation
Before locking your estimate, what process do we need to do regarding parts on our estimates?
For Claim #8772525240000001, is there a lien holder on the claim and if so, who is the lien holder?
What is: Associated Bank NA
If we have a comp neg. claim on a claimant and their vehicle totals, what happens to their vehicle?
What is: the claimant must retain it since GEICO is not paying out the full value.
What button do we hit to search for a body shop when we need to add it to the claim?
What is AP Search (Associated Party)
Who handles calling the bank/ lien holder for payoff information and what is their telephone number?
Who is: our salvage/ total loss department, 800-691-4312
What is the program called that we select to send the next steps form to customers through Atlas?
What is Letters Tab and then Eloquence
For claim #8772525240000001, how much is the supplement request total from the body shop?
What is: $2,397.60