Field Service
BRM, MQ (LW), BioM
What are the three products the Service business performs service on?
Essential, Advanced and Total
What are the three service plans that are offered?
Instrument that combines the technology of a traditional flow cytometer and microscope in to one platform.
What is an ImageStream or FlowStream?
CPF
What is the Custom Project Folder database where I enter all my custom projects?
Qualification, Verification, Suitability
What are the three validation services we offer?
Elective service that fully eliminates bacterial contamination and biofilm.
What is tank sanitization?
80 Ashby Road
Bedford MA 01730
What is the new location of the North America Repair Center?
MERA
Who is the largest 3rd party service provider used for LW service in the US?
labwaterservicerequest@emdmillipore.com
Stephen McPhee
Who is Head of Field Service for the Americas?
Available for purchase with Service Contracts, it prevents out of pocket expenses and includes repairs and spare parts at no additional cost
What is Total coverage?
Muse Cell Analyzer
What Guava product is only serviced in the Repair Center (not on-site)
What is "man-machine-interface", the new touch screen display for CLX, HX and HR systems?
IQ7000
What is the product that won the 2018 scientist choice award for best new lab product
Service plan best suited for systems in regulated environments following guidelines such as cGMP and GLP
What is the Service Pharma plan?
3 feet/second
What is the minimim distribution loop target velocity to assure turbulent flow is achieved?
Ted Canalita
Who is the Tech Service Specialist for Milli-Q Connect?
Anthony Howard
Who is the Field Service Engineer of the Year for 2017?
The ech2o™ program, which is available to Service Contract customers, aims at this
What is Recycle used filtration cartridges?
Custom Tools database
What is the database where I find Custom and Clinical quote templates and technical information?
$2,215,568
What is the Total revenue generated via Tech Service leads in 2017?