Scheduling Calls
What is the first thing we should say to a patient on a call?
Your name and Company name
What does every Sonora Quest order specifically require for ULS?
QW9 stamp
What are the two most important forms of ID to verify with a patient before each lab draw?
Full name and DOB
Should a collection data note be created when supplies are dropped off?
Yes
How often are supplies shipped out?
Once a month
If a patient wants to reschedule for more than 30 days away, what should the phleb do?
Annotate, send a text to the rejection chat, and leave the appointment alone.
Why should Unique Labs information be crossed off on orders before submitting to the lab?
Results wont be sent to the ordering provider
What should a patient be told when a urine or stool pickup is needed, without a blood collection?
Inform them of the $20 pickup fee
If a patient has two orders from the same provider but has separate appointments scheduled for them, should there be one or two data collection notes?
Two, one for each appointment.
How long should a patient fast for a fasting order? What food or drink can they have during this time?
8-10 hrs. Water only!
When a phleb has a patient that wants to reschedule for less than 30 days away, what should they do?
Annotate and move the patients appointment on their own schedule.
Where can a phleb get consolidated specimen collection requirements when collecting samples for multiple test codes with Sonora Quest?
Phleb Assist
When a phlebotomist is in a patients home and they have a family member requesting to be seen at the same time, what should be done before drawing them?
Call someone in the office to verify insurance coverage and send a picture of the order.
When should collection data and charge slips be completed?
Every day!
What lab accepts UHC Community plan?
LabCorp
What steps are taken if a patient has given a phleb a new address outside of their territory?
Inform the patient a new phlebotomist will contact them shortly, annotate, text Field supervisors CELL phone.
Where can a phleb get consolidated specimen collection requirements when collecting samples for multiple test codes with LabCorp?
If a patient has animals that do not seem friendly, what should the phleb do?
The phleb should kindly and respectfully tell the patient they are uncomfortable and ask for the animal to be put in another room.
If a patient has two appointments scheduled for the same doctor, on the same day, should both charge slips be completed?
Yes
What is the ULS self pay mobile venipuncture fee?
$59
What information should be verified with a patient before going to their home?
Address
When should a STAT Veni INR be drawn on a fingerstick patient?
When a fingerstick result is higher then 5.0. (Unless the order specifies differently)
What is the protocol for a no show patient?
Call the patient while at the front door, leave a card with your name and number, and send a picture of the patients front door to the rejected chat.
When should an annotation be left on a patients order?
After every phone call!
How many ml of blood can be drawn from a child?
1ml per pound