What service is it?
I have FIMC and I have multiple flat tires and do not have any spares. What type of service would I need?
Tow
Where can you find the type of service in the SO?
Service order breadcrumb
Chevy Suburban
Good Sam/FIMC
Do we dispatch mobile mechanics from TowNet?
No, only through NextGen
If the back two wheels are what push the vehicle forward what drive train is it?
Rear wheel drive
I have Good Sam, and my RV Stabilizers are stuck. What service do I need?
Mobile Mechanic
Where can you document location details for the CX?
Class A Thor Freedom
Good Sam
What does NQR stand for?
Nearest Qualified Repair
What type of tow is needed for a vehicle under 10,000 pounds?
Light Duty vehicle
I have FIMC, and I am out of gas. What service do I need, and the caution.
Fuel Delivery. Caution: FIMC covers the cost of the fuel delivery-not the cost of the fuel itself.
How do you change the tow style for the IV's
Vehicle Breadcrumb
Hummer H2
FIMC/Good Sam
If you are stuck on a process or have a question about the coverage, who can you call?
The SME line through the five9 system
If the Front two wheels are what push the vehicle forward what drive train is it?
Forward wheel drive
I have Good Sam, and my Class A split an axle. What service do I need, and what do you need to know to set that up?
Heavy Duty Tow, and you need weight, height, and length of RV
Where Can you see if the cx has coverage or not?
In the Service order breadcrumb
Toy Hauler
Good Sam
Should you make sure spelling is correct on cases?
Yes
Where do you find the GoodSam verification number?
GoodSam WordTrax
I have FIMC, and I slid into a ditch. What service do I need, and what is covered?
Winching, possible tow. FIMC covers the first (X amount of time) of winching, then it is OOP.
Which breadcrumb do you dispatch the service from
Location
Slingshot
FIMC
SHOULD YOU LEAVE NOTES, EVEN IF THE CALL DROPS?
YES!
How much does FIMC approve coverage for locksmith's ?
$200