Hotel
What does EPR stand for?
Egencia Preferred Rate
What type of car is CDMR?
Compact Manual
What are our air approval validation mode?
Deny by default
Approve by default
Some users could have multiple Egencia accounts, across different POS. In which section/tab of the profile, can they link their global profiles together for easy access?
Account settings
Salesforce is a Global Management Tool used by Service Delivery to...
Access internal and external communication (calls, e-mails, call logs, chat, internal comments, task handling)
What does PHD stand for?
Private hotel database
What car is hiding behind the ACRISS code EDMR?
Economy 4-5 door, Manual, air condition
You book a multi-destination trip with 4 flight segments (in one single ticket) for 2 passengers. How many transaction fees would be charged?
2 fees (as many fees as number of tickets)
Selecting the correct answer; I can add a mobile number and frequent flyer on behalf of the traveller via…
Profile page
In Salesforce, which tab do you go to if want to close a case?
Activity/Communication
Which 2 filters can you select when searching for a hotel?
Brand and ameneties
For which reasons do you need to enter the correct cost centers to finalize a car or any type of booking on behalf of the customer?
Reporting
Expenses
Security Data
Cost Allocation
A customer calls you to do a booking and during this process he asks for a specific seat request. What type of Egencia fee will be charged for the seating request?
None - this is an included service during a new booking
A customer has a complaint which you have been unable to resolve. The issues are complex and will require further investigation. What is the process for escalation?
Contact GCO support via the Admin tab on the website, and fill in the CRT (Customer Resolution Team) form
In Salesforce, I am allowed to provide with credit card information to customers.
False
Is the private hotels directly confirmed in Egencia Online?
False
Sarah(self-booker only) called to make car reservation for herself and Lisa (guest), is this allowed?
Not permitted.
Cheryl Mcdonald (arranger) called to make a reservation for Sean Collins (traveler), who do you take control over to make the booking?
Cheryl
As well as a Travel Director, which other user role has the authority to create, amend and delete user profiles?
Manage users
To modify a hotel booking for a published rate (except for FR & DE POS), I can contact the hotel directly?
True
Julia Sean (flexible arranger) called to make reservation for Adrendell Lisa (traveler) and Christine Loo (guest), who will you take control over?
Julia
With which role do you have access to arrange trips for guest traveler profiles? Select the correct answer(s)
Flexible arranger
Guest traveler arranger
Travel director
Guest manager