Show:
Potpourri!
Systems
Ticketing
Starting EVV
PRV
100

If a Consumer/PCA pair no longer qualify for a Live-In Exemption, the Consumer must ensure the exemption is removed by submitting an _______________ ____________ ___________ to Tempus.

Exemption Removal Form

100

In what system can you see if a device voucher has been redeemed?

EVVMS

100

If a Surrogate is having an issue with the portal having a white screen and that you are unable to resolve, what should you do?

Ask the caller to join Zoom to screen share with Tier 2 about the issue.

100

All exemptions are subject to review by who?

MassHealth

100

How many successful EVV timesheets will remove the strikes?

5 Consecutive Timesheets

200

What are two things you should you NOT do if someone inquires about a Safety Exemption?

  1. DO NOT ask questions other than to confirm you have the correct contact information.
  2. DO NOT allow them to share details about their situation; instead, kindly inform them that they should not disclose any personal information to you.
  3. DO NOT document notes in Communications or any other system about a Safety Exemption.
  4. DO NOT answer any questions regarding whether they qualify for a safety exemption.


200

Which is the preferred system for checking EVV start dates?

Enrollment

200

If you need to create a request for a Device Voucher to be sent out, who do you assign it to?

Outbound Mail Requests

200

Name the 5 Steps to Success: 

1. Steps to EVV Success Video

2. Update Contact Information

3. Devices

4. Training

5. Register for the EVV Portal or Download the EVV Mobile App

200

What communication do Consumers receive if they do not use EVV for their first pay period?

The warning letter

300

What (3) criteria for a PCA get paid for training?

  1. The PCA must be active
  2. The PCA or their Consumer cannot be exempt from using EVV
  3. They must correctly complete the attestation with their full name and Unique ID
  4. They must complete the training
300

In Users, what (2) things must you search by?

Name 

THEN

Email

300

If a PCA needs a User's account created, where do we assign the ticket?

EVV Support

300

Once a Consumer starts EVV, they _____ go back to paper timesheets.

CANNOT

300

How many previous pay periods can be submitted manually?

2 pay periods

400

On average, how long does it take for a device to be received?

5-7 Business Days

400

In what system will you validate if they are registered for and using EVV?

Portal

BIT

400

Where do you assign an issue about a Device that has been lost in shipping?

Device Management

400

Newly enrolled Consumers to MassHealth will use start using EVV when?

Immediately

400

After the 3rd strike, the Consumer will receive what two documents?

Use Agreement

Pending Termination Letter

500

When asked if someone qualifies for an exemption, how should you respond?

Encourage them to contact their Agency for assistance as the Agency can discuss with MassHealth.

500

User accounts are tied to?

One Enrollment People Record

500

If a Consumer needs their Users account updated, what must the caller do before you can submit the request?

Update the email in FormStack

500

If a Consumer is new to EVV, what is one thing you can suggest that will ensure success with the program?

Training

500

If a paper timesheet must be used for a lateMassHealth timesheet, it is important to do what three things?

Inform

Educate

Document