EI EI O
Inflation, the cost of living, and money supplies are all external forces for change in the _____ dimension.
economic
When a leader has a high degree of charisma and loyalty, they also have a high degree of _____ power.
referent
This change model for change is starts with Unfreeze, Change, and Refreeze. This model involves preparing the organization for change, implementing the new behaviors or systems, and then solidifying the changes to make them the new normal
Lewin Model
This is the basis for the other components. It refers to a person's capacity for being aware of how they are feeling.
Self-awareness
What are the 4 stages of group development
Forming
Storming
Norming
Performing
Based on the forces for change, what is a primary reason for problems that organizations face?
Failure to anticipate or respond to change properly
Why does written communication inhibit feedback and exchange?
Lag time
There are four main leadership styles in this leadership model: directive, supportive, participative, and achievement-oriented.
Path-Goal
This refers to a person's capacities to balance anxiety, fear, and anger so those do not overly interfere with getting things accomplished.
Managing emotions
What is the 5 stage of group development that is not outlined in detail in the book.
Adjourning
In terms of emotional intelligence, what should people be high in so that they can effectively guide their own lives and behaviors?
Self-awareness
Managers can stimulate conflict in groups by _____.
placing employee groups in competitive situations
This focuses on meeting standards for product or service quality or quantity during the actual transformation process itself.
Screening Control
This refers to a person's ability to get along with others and to establish positive relationships.
Social Skill
Who was the father/creator of POLC?
Henri Fayol
It is the conflict individuals may experience among their own attitudes.
cognitive dissonance
This provides an organization with ways to adapt to environmental change, to limit the accumulation of error, to cope with organizational complexity, and to minimize costs. Coping with organizational complexity is a purpose.
Control
What are the six organizational barriers to communication.
Semantics
Status or power differences
Different perceptions
Noise
Overload
This refers to a person's ability to remain optimistic and to continue striving in the face of setbacks, barriers, and failure.
Motivating oneself.
Music Genre - Rock, Pop
This is your instructors favorite artist
Metallica
When it comes to executing plans, what is the role of a manager?
Controlling and problem solving
Managers can improve the effectiveness of the control system by________.
integrating control with planning
What is emotional intelligence?
Self-awareness
Managing emotions
Motivating oneself
Empathy
Social skill
This refers to a person's ability to understand how others are feeling, even without being explicitly told.
Empathy
Music Genre - Hip Hop, Rap or R & B
This is your instructors favorite artist
DMX