CSS Screens
What screen can you find the amount of the bill?
What is 01-00, 01-19, 15-10, 01-04 and many more ; )
On what screen do you find the meter location?
What is 03-02
Customer says they were not home when we arrived to investigate a GAS ODOR and the meter was turned off. They want us to return to restore the service.
What is your order type?
What is SIOC1T
A new customer wants to start service and the account is INA.
What is the order type?
What is TC 008
What is the main ingredient for Guacamole?
What is Avocados
On what screen can you find the amount of the total deposit on hand?
What is 01-10/19 or 15-10
On What screen can you view order history?
What is 02-10
A customer arrived home and found a door tag stating service was turned off for non payment. After you review the account you find they were turned off in error.
What is your order type?
What is SIO024
A customer calls and wants service turned off but holy guacamole there is a landlord agreement.
What is your order type?
What is a TC 10L
What screens do you check a customers credit/disconnect history?
What is 15-10, 15-11, 01-19 and 01-03
What screen do you find the customer's mailing address?
BONUS: what screen do you update the mailing address
What is 01-03
BONUS: 15-01
On what screen do you find deposit amounts for starting service?
What is 03-11
A customer states their water heater isn't working and they turned on service 2 business days ago. There is no note from the tech stating he left it off
What is your order type?
What is SIO004
A returning customer has returned and wants gas turned back on. The account status is INA
What is your order type?
What is ON 008
Will you EVER update/add or change a customers APP info????
NO NEVER EVER NEVER NO
On what screen do you find the name of the landlord?
What is 02-03
On what screen do you UPDATE appliance inventory?
What is 15-03
A customer calls and tells you their meter is making a loud noise.
What is the order type?
What is SIO042
A customer was turned off for non-payment. They paid enough money to get turned back on. They want their gas back on.
What is your order type?
What is DNPFM
What are 4 options for setting up entry???
Someone 18 years of age or older home, Hide a key, Lock box, 30A or B, Keyless entry or see office for key
What screen do you find usage and therm details? (Meter read dates)
What is 03-11
On what screen do you send out a customer letter?
What is 15-08
A customer calls and wants service restored after a fire and SW Gas turned the meter off. Repairs have been compeleted to the houseline. He wants service restored.
BONUS: What needs to be included in Special instruction besides the reason?
WHAT is SIO013
BONUS: INSPECTION!!!!
What is your order type when removing a spouse or roommate?
What is TC 010
A customer calls and says the SMELL GAS.....
What do you do?????
Immediately obtain the name address including city and state, phone number, a brief description of the problem and WARM transfer to the emergency queue
WOOT WOOT