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What does a mission statement accomplish?
1. It establishes the purpose and values of an institution
2. It shows the institution’s compulsion to do things perfectly
3. It puts things off until tomorrow or a later date
4. It shows the institution’s conscious effort to respect others
It establishes the purpose and value of an institution.
You will know that someone in your industry has exhibited unethical behavior if they _______?
1. Conceal information about products in order to sell them.
2. Price products below competitors to sell more
3. Stay open longer hours to attract more customers
4. Advertise their business aggressively to consumers
Conceal information about products in order to sell them.
Practicing diplomacy in your career in beauty and wellness shows that you are ____?
1. Aggressive and assertive
2. Motivated and driven to be successful
3. Emotionally stable
4. Able to deliver messages in a kind way
Able to deliver messages in a kind way.
Your professional image is ______?
1. The impression you project through your appearance and conduct in the workplace.
2. Your ability to control all of the things that clients cannot see
3. Your ability to become someone other than who you really are
4. Based on your skill and talent, which gets you to the top
The impression you project through your appearance and conduct in the workplace.
A good work ethic depends on all EXCEPT which of the following?
1. Motivation
2. Integrity
3. Enthusiasm
4. Hygiene
Hygiene
A wire that is not large enough to carry the electrical current passing through it will ______?
1. electrocute the user
2. overheat
3. not power the device
4. save energy
Overheat
All of the following are examples of soft skills EXCEPT ____?
1. having good interpersonal skills
2. having a positive attitude
3. being punctual
4. having good study habits
Having good study habits.
Which of the following should you focus on as you list former and current positions on your resume?
1. Duties
2. Responsibities
3. Achievements
4. Salary history
Achievements
The first reality of a service position is that your career revolves around which of the following?
1. Your clients
2. You
3. Your Boss
4. The general public
Your clients.
It is important for you to report all of your income, even cash tips that are ot shown on your paycheck because ______?
1. you will get bigger return on your taxes
2. you will encourage future clients to tip more frequently and more generously
3. You will increase the value of those tips in real dollars
4. You will increase the amount of Social Security benefits you'll receive after retirement
You will increase the amount of Social Security benefits you receive after retirement.
In order to help avoid costly mistakes in the future, it is important that you take all EXCEPT which of the following simple steps in your social media venues?
1. Use social media to communicate with peers and clients
2. Emphasize a strong work ethic as well as good hygiene
3. Manage your personal pages or walls
4. Post helpful content
Emphasize a strong work ethic as well as good hygiene.
At which of the following interactions is it BEST to determine the client's needs and how to achieve the desired results?
1. Client Consultation
2. Service Record
3. Client Intake
4. Total look concept
Client Consultation
To practice reflective listening, you should___?
1. Try to remember what the client requested without actually having to ask them to repeat it
2. Pretend to listen to the client while actually beginning to concentrate on their styling
3. Have an assistant listen to the client and then ask them to tell you what the client said
4. Listen to the client and then repeat, in your own word, what you think the client told you
Listen to the client and then repeat, in your own words, what you think the client told you.
When trying to resolve an unhappy client problem, you should _____?
1. Find out why the client is unhappy
2. Politely but firmly argue your points
3. Tell the client it cannot be fixed, even if you think it can
4. Strongly assert your opinion
Find out why the client is unhappy.
If a client starts gossiping, try all of the following EXCEPT _____?
1. Changing the subject
2. Talking about the styling you're doing
3. Quietly joining in on the gossiping
4. Giving a quick tip for treatment and home care
Quietly joining in on the gossiping.
________ is an electrical safety device that is designed to prevent excessive current from passing through a circuit by blowing out or melting when a wire becomes too hot from overloading the circuit with too much current.
1. A nonconductor
2. A circuit breaker
3. A fuse
4. An ampere
A fuse.
If as a beaty and wellness professional, you are regularly and successfully recommending and selling additional services to your clients, then you have most likely perfected the practice of _______?
1. Retailing
2. Rebooking
3. Ticket upgrading
4. Public speaking
Ticket upgrading
As you become more and more experienced, you should see a reduction in which of the following?
1. The number of clients you see
2. The amount of time it takes you to perform services
3. The number of services you perform in a given day
4. The amount of money you earn
the amount of time it takes you to perform services
the _______ portion of your business plan should include a description of how the business will run administratively.
1. organizational plan
2. vision statement
3. mission statement
4. marketing plan
organizational plan
Esthetics is _______.
1. the study and treatment of cancer and tumors
2. a dye obtained from the mignonette tree used for temporary tattooing
3. a branch of anatomical science that deals with the overall health and well-being of the body's largest organ
4. a specialist in the cleansing, beautification, and preservation of the health of skin on the entire body
A branch of anatomical science that deals with the overall health and well-being of the body's largest organ.
_______ is the #1 cause of daytime fatigue.
1. Lack of water
2. Lack of minerals
3. Lack of protein
4. Lack of vitamins
Lack of water.
Which of the following is the BEST advice when you are feeling sick or under the weather?
1. Wear a protective mask
2. Stay home until you are well
3. Avoid shaking hands with clients
4. Sneeze into your elbow
Stay home until you are well.
The BEST method of prevention for many of the bone and joint pains associated with being a beauty and wellness professional is _______?
1. adequate hydration
2. elbow sneezing
3. allergy prevention
4. proper ergonomics
Proper ergonomics.
Among the safe lifting guidelines mentioned in the chapter, is to _____?
1. Lift with the back, not the legs
2. Keep feet about shoulder width apart
3. Keep lifted objects a safe distance away from your body
4. Inhale when lifting
Keep feet about shoulder width apart.
If you spend the better part of an hour using plenty of soap and warm water to remove all of the visible dirt and debris off of your immediate station and the surrounding area, you will have just done which of the following to your station?
1. Sanitized it
2. Cleaned it
3. Disinfected it
4. Sterilized it
Cleaned it.
In order to practice good electrical safety, which of the following should you ALWAYS do?
1. Attempt to clean around electrical outlets while equipment is plugged in
2. Twist electrical cords to protect against a short circuit
3. Disconnect appliances when they are not in use
4. Attempt to repair electrical appliances when they malfunction
Disconnect appliances when they are not in use.
If you are working on a description of the key strategic influences of your business, including the varied beauty and wellness services you will offer and the high quality you expect those services to be, what, exactly, are you working on?
1. Your vision statement
2. Your mission statement
3. Your marketing plan
4. Your financial documents
Your mission statement.
Adding service sand retail sales to your service tickets means ______ for your business?
1. additional revenue
2. additional advertising
3. additional risk
4. additional clientele
Additional revenue.
What system is most directly connected to an esthetician's daily work with clients?
1. The integumentary
2. The lymphatic system
3. The nervous system
4. The circulatory system
The integumentary.
Knowledge of what system is essential when performing the service of a body wrap?
Knowledge of what system is essential when performing the service of a body wrap?
1. The circulatory system
2. The endocrine system
3. The central nervous system
4. The peripheral nervous system
The circulatory system.
_______ is any methods used to eliminate or reduce the transmission of infectious organisms from one individual to another.
1. Infection control
2. Standard Precaution
3. Sterilization
4. Sanitation
Infection control.
Which of the following MOST accurately explains the relationship between direct and indirect transmission of disease?
1. Neither direct nor indirect transmission require contact with another person
2. Direct transmission requires contact with another person whereas indirect transmission does not.
3. Direct transmission does not require contact with another person whereas indirect transmission does.
4. Both direct and indirect transmission require contact with another person
Direct transmission requires contact with another person whereas indirect transmission does not.
What's the difference between respiratory and airborne transmission?
1. Respiratory droplets do not stay in the air as long.
2. Airborne transmission involves wetter particles which are therefore less likely to be transmitted.
3. Only airborne transmission is guaranteed to make individuals ill.
4. Respiratory droplets are smaller particles and therefore more likely to be transmitted
Respiratory droplets do not stay in the air as long.
It is NOT required that disinfectants used in salons and spas must be _____?
1. virucidal
2. fungicidal
3. bactericidal
4. hypoallergenic
Hypoallergenic
The process of disinfection eliminates ______.
1. a very small amount of microorganisms
2. most microorganisms
3. all microorganisms
4. no microorganisms
most microorganisms.
What is a condition that prohibits certain treatments called?
1. A contraindication
2. A conductor
3. A catalyst
4. A cathode
A contraindication.
The integumentary system is ________.
1. the system consisting of the brain, spinal cord, spinal nerves, and cranial nerves
2. the system consisting of the skin and its accessory organs, sensory receptors, hair, and nails
3. the system that destroys disease-causing microorganisms
4. the system that covers, shapes, and supports the skeleton tissue
The systems consisting of the skin and its accessory organs, sensory receptors, hair and nails.
The most fragile bones in the face are located in the _____?
1. cheeks
2. nose
3. eye socket
4. jaw
Eye socket.
The ______ portion of your business plan should outline all of the research obtained regarding the clients your business will target.
1. marketing plan
2. organizational plan
3. vision statement
4. mission statement
Marketing plan
As part of the excretory system, the skin is responsible for ______?
1. eliminating decomposed and undigested food
2. eliminating perspiration
3. discharging bile
4. exhaling carbon dioxide
Eliminating perspiration
An EPA registered disinfectant MUST carry all EXCEPT which of the following on its label?
1. A registration number
2. Efficacy claims
3. A contact time
4. The word concentrate
The word concentrate.
Which of the following is considered contact with non-intact (broken) skin, blood, body fluids, or other infectious materials that is the result of the performance of a worker's duties?
1. Efficacy
2. Exposure incident
3. Standard precaution
4. PPE
Exposure incident
If you drop a tool or implement on the floor during a service, you should ______?
If you drop a tool or implement on the floor during a service, you should_____________.
1. immediately throw the implement or tool in the garbage
2. quickly pick it up and continue, if the client does not see that it was dropped
3. immediately stop the service and ask your client to come back the next day
4. either replace the tool immediately or disinfect the tool prior to continuing the service
Either replace the tool immediately or disinfect the tool prior to continuing the service.
What is the pH scale used to measure?
1. Levels of carbon dioxide
2. Overexposure and underexposure
3. Acidity and alkalinity
4. Levels of oxygen
Acidity and alkalinity.
Hydrogen peroxide should never be mixed with bleach because ______?
1. it dries out hair excessively
2. they become unpredictable in their use
3. it creates a potentially deadly gas
4. it "discolors" more than lightens the hair
It creates a potentially deadly gas.
Deductive reasoning is the process of reaching logical conclusions by employing which of the following?
1. Logical reasoning
2. Illogical reasoning
3. practical induction
4. a best-guess strategy
Logical reasoning.
What is a characteristic of healty skin?
1. Slightly acidic
2. slightly dry
3. slightly rough
4. slightly basic
Slightly acidic
What is also known as an oil gland?
1. sudoriferous gland
2. sebum
3. arrector pili
4. Sebaceous gland
Sebaceous gland
Sebum is _______.
1. an oil that provides protection for the epidermis and lubricates the skin and the hair
2. the fibrous protein cells that make up the skin, hair, and nails
3. extreme water loss caused by evaporation on the skin’s surface
4. a condition in which capillaries that have been damaged are now larger blood vessels
An oil that provides protection for the epidermis and lubricates the skin and the hair.
If a client is showing signs of skin dehydration, it is likely because that client has damage to the ______.
1. absorption function of skin
2. sensation function of skin
3. heat regulation function of skin
4. barrier function of skin
Barrier function of the skin.
Nancy is shivering and goose bumps appear on her arm. This is an example of functioning ______.
1. adipose tissue
2. fibroblasts
3. melanocytes
4. arrector pili muscles
Arrector Pili muscles.
What is a protein substance of complex fibers that give skin its strength?
1. Collagen
2. Elastin
3. Ceramide
4. Adipose
Collagen
What gives skin its elasticity and firmness?
1. Keratin
2. Elastin
3. Melanin
4. Collagen
Elastin
What is a hydrating fluid found in the skin?
1. Extracellular matrix
2. Hyaluronic Acid
3. Keratin
4. Intercellular matrix
Hyaluronic Acid
What type of glands secretes oil?
1. Follicle
2. Adrenal
3. Sudoriferous
4. Sebaceous
Sebaceous
What system can an esthetician perform a service on in order to reduce swelling after a treatment?
1. Circulatory
2. Lymphatic
3. Endocrine
4. Immune
Lymphatic
Exfoliation removes and depletes _________.
1. lymph
2. leukocytes
3. T cells
4. lipids
Lipids
As skin ages ___________.
1. collagen and elastin levels both decrease
2. collagen levels increase and elastin levels decrease
3. collagen levels decrease and elastin levels increase
4. collagen and elastin levels both increase
Collagen and elastin levels decrease.
Which of the following best describes the term lesion?
1. A structural change in the tissue caused by damage or injury
2. A tiny round or oval pigmented area of skin on an area exposed to the sun
3. An inflammatory skin disorder of the sebaceous glands
4. A malformation of the skin from abnormal pigmentation
A structural change in the tissue caused by damage or injury.
What statement about acne is true?
1. Acne is a skin disorder of the sebaceous glands
2. Acne only occurs during a person’s teenage years
3. Acne is a skin disorder of the sudoriferous glands
4. Acne is usually caused by environmental conditions
Acne is a skin disorder of the sebaceous glands.
Which of the following is an inflamed papule with a white or yellow center containing pus?
1. Millium
2. Cyst
3. Comedo
4. Pustule
Pustule
Rosacea is characterized by _______.
1. inflammation, dry or oily scaling or crusting, and/or itchiness
2. red patches covered with white-silver scales
3. groups of red blisters that form a rash the shape of a ring or line
4. visible vessels and skin sensitivity
Visible vessels and skin sensitivity.
_______ is infectious and contagious.
1. Verruca
2. Tinea Versicolor
3. Skin Tag
4. Keratosis pilaris
Verruca
Estheticians should never work on clients who have ____.
1. tinea
2. active herpes lesions
3. ringworm
4. verruca
Active herpes lesions
Which of the following best describes the term T-Zone?
1. A classification that describes a person’s genetic skin attributes
2. A scale used to measure the skin type’s ability to tolerate sun exposure
3. The center area of the face corresponding to the “T” shape
4. A discoloration from melanin production due to sun or other factors
The center area of the face corresponding to the "T" shape.
Sensitive skin should be treated with ______.
1. nonirritating products
2. extractions
3. heat
4. exfoliation
Nonirritating products.
Open comedones are ________________.
1. hardened, pearl-like masses of oil and dead skin cells
2. whiteheads that are blocked and do not have follicular openings
3. blackheads caused by a buildup of debris, oil, and dead skin cells
4. areas on the rough skin resulting from sun exposure
Blackheads caused by a buildup of debris, oil and dead skin cells.
What are milia?
1. Large open comedones around the eyes
2. Infected papules with fluid inside
3. Raised lesions that are also called blemishes
4. Hardened collections of oil and dead skin cells
Hardened collections of oil and dead skin cells.
A pustule is ________.
1. a sebaceous breakout
2. a raised lesion
3. an infected papule with fluid inside
4. a hardened collection of oi
An infected papule with fluid inside.
What can cause skin conditions?
1. Neither internal nor external factors
2. Only internal factors
3. Both internal and external factors
4. Only external factors
Both internal and external factors.
The main extrinsic cause of aging is _______.
1. medications
2. smoking
3. hormonal imbalance
4. sunlight
Sunlight
Contraindications are ____________.
1. factors which allow for a wide range of treatment options
2. factors which prohibit the use of certain products
3. factors which demand the use of certain products
4. factors which indicate a certain service should be performed
Factors which prohibit the use of certain products.
What is the most important reason for a client consultation?
1. To obtain legal consent
2. To determine the appropriate treatment for the client
3. To earn the client's trust
4. To determine the client’s skin type
To determine the appropriate treatment for the client.
What are the two most important laws pertaining to cosmetic sales in the United States?
1. The International Nomenclature Cosmetic Ingredient Act (INCI Act) and the Social Security Act
2. The Federal Food, Drug, and Cosmetic Act (FD & C Act) and the International Nomenclature Cosmetic Ingredient Act (INCI Act)
3. The Federal Food, Drug, and Cosmetic Act (FD & C Act) and the Fair Packaging and Labeling Act (FPLA)
4. The International Nomenclature Cosmetic Ingredient Act (INCI Act) and the Fair Packaging and Labeling Act (FPLA)
The Federal Food, Drug and Cosmetic Act and the Fair Packaging and Labeling Act.
What is the BEST way to approach an allergic reactions during a facial?
1. Hot towels and/or steam
2. Call a physician immediately
3. Cold Water and cold compresses
4. Exfoliation
Cold water and cold compresses.
Which of the following is NOT a benefit of using an exfoliant?
1. Stimulates blood flow and circulation
2. It dissolves makeup and dirt to keep pores clean
3. It makes makeup application smoother and more even
4. It improves the skin’s ability to retain moisture and lipids
It dissolves makeup and dirt to keep pores clean.
Which of the following is a benefit of using a mask?
Which of the following is a benefit of using a mask?
1. It enhances eyelash growth
2. It firms and strengthens the skin
3. It hydrates, nourishes, and soothes the skin
4. It reduces lines and premature aging of the skin
It hydrates, nourishes, and soothes the skin.
Of the following which is a benefit of using a toner?
1. It removes residue left behind by cleansers or other products
2. It protects skin from the elements
3. It has emollients that soften dry skin
4. It stimulates blood flow and circulation
It removes residue left behind by cleansers or other products.
What are generally the most popular type of cleanser?
1. Cleansing waters
2. Cleansing Creams
3. Cleansing Lotions
4. Cleansing Gels
Cleansing gels
What is essential to the functioning of a treatment room from the perspective of safety?
1. The ambience of the room
2. A well-stocked room
3. Professional appearance
4. The room's cleanliness
The room's cleanliness.
At the end of the day, equipment should be _____.
1. switched off and unplugged
2. switched on and plugged in
3. switched off and plugged in
4. Left switched on but unplugged
Switched off and unplugged.
When preparing for a facial treatment, an esthetician's primary objective is _______________.
1. to establish a close personal relationship with a client
2. to determine a client’s skin concerns in order to determine an individualized treatment
3. to be as efficient as possible in order to see the most number of clients in a day
4. to educate clients about every aspect of the treatment
To determine a client's skin concerns in order to determine an individualized treatment plan.
During a facial, manually removing comedones from follicles is a technique known as _______.
1. a chemical peel
2. extraction
3. cleansing
4. microderabrasion
Extractions
What is likely the most important factor in a successful skin care program?
1. A client's age
2. Home Care
3. Product Selection
4. Use of technology
Home Care
What is the most important step in treating acne?
1. Applying products that are oil-free
2. The cleansing and removal of blemishes
3. Exfoliating the skin
4. Lancing cysts and nodules
The cleansing and removal of blemishes.
The definition of massage is a mechanical manipulation that stimulates ________.
1. muscle spasms
2. the pores
3. heart rate
4. circulation and metabolism
Circulation and metabolism
Kneading, squeezing and pinching are all part of the technique known as _______.
1. vibration
2. petrissage
3. tapotement
4. friction
Petrissage
The use of electrical devices for therapeutic benefits is called _____.
1. electrotherapy
2. multifunctional therapy
3. technotherapy
4. modality therapy
Electrotherapy
What medical condition always contraindicates electrotherapy?
1. Diabetes
2. Hypertension
3. Epilepsy
4. Cancer
Epilepsy
What machine is used to create chemical desincrustation and ionic iontophoresis?
1. Galvanic machine
2. Wood’s lamp
3. Vacuum machine
4. Rotary brush
Galvanic Machine
What anchors the hair to skin cells?
1. Hair Root
2. Hair papilla
3. hair shaft
4. hair bulb
Hair Root
What is a method of depilation?
1. Shaving
2. Sugaring
3. Waxing
4. Tweezing
Shaving
Tweezing alone would be most useful on a client who _____.
1. has very thick eyebrows
2. is sensitive to pain
3. wears glasses
4. does not need extensive hair removal
Does not need extensive hair removal.
What technique would be possible with hard wax that is not possible with soft wax?
1. A second waxing in the same area
2. waxing on the face
3. Speed Waxing
4. Blending
A second waxing in the same area.
What colors all have a yellow undertone?
1. Warm colors
2. Saturated colors
3. Desaturated colors
4. Cool colors
Warm colors
Cool colors have an undertone of ______.
1. Blue
2. Gray
3. Yellow
4. Green
Blue
What is likely the type of product most vulnerable to contamination?
1. Pencils
2. Testers
3. Foundation
4. Mascara
Testers
Which is NOT used in a chemical exfoliation?
1. AHA
2. Enzymes
3. Jessner's peel
4. Microdermabrasion
Microdermabrasion
The average pH of skin is ______.
1. acidic
2. alkaline
3. acidic for some skin types, alkaline in others
4. neutral
Acidic
In the days immediately following treatment, clients who receive a chemical peel should not _______.
1. expose themselves to direct sunlight
2. shower
3. wear sunscreen
4. excercise
Expose themselves to direct sunlight.