Medical Assistant
A medical assistant is working with a 2-year-old child. What stage of Erikson’s psychosocial development is this patient in?
Children between 1.5 and 3 years are in the Autonomy versus Shame and Doubt stage.
This therapeutic communication technique involves putting words to the person’s emotional reaction, which acknowledges the person’s feelings?
Reflection—Putting words to the person’s emotional reaction, which acknowledges the person’s feelings. Also helps to check what the person is feeling instead of just assuming. Shows empathy and helps build rapport
A printer is an output device.
what is a phrase without a main clause and is a major error in writing?
A fragment
A matrix schedule is?
The matrix schedule keeps appointments from being scheduled at times when the physician or the facilities are not available
A medical assistant is working with a 10-year-old child. What stage of Erikson’s psychosocial development is this patient in?
Children between 6 and 12 years are in the Industry versus Inferiority stage.
Putting words to the person’s emotional reaction, which acknowledges the person’s feelings. Also helps to check what the person is feeling instead of just assuming. Shows empathy and helps build rapport.
Silence
What is an Input Device?
keyboard, scanner, and touch pad
What is the purpose of noting “c: Alice Adams, MD” at the bottom of a letter?
to advise the receiver that a duplicate letter has been sent to Dr. Adams
The notation “c:” on the bottom of a letter means that a copy of the letter was sent to the person named after the abbreviation.
The first prerequisite for scheduling an outpatient admission or procedure is:
All outpatient admissions and/or procedures begin with an order from the physician.
A medical assistant is working with a 72-year-old adult. What stage of Erikson’s psychosocial development is this patient in?
Adults 60 years and older are in the Ego Integrity versus Despair stage.
Putting words to the person’s emotional reaction, which acknowledges the person’s feelings. Also helps to check what the person is feeling instead of just assuming. Shows empathy and helps build rapport.
Summarizing
What is used to ensure that all office computer programs and data are secure in case of a mishap, fire, or natural disaster?
Data backup
Backing up is a process in which the network files are copied either using an external hard drive, a server, or an online backup system. To protect the data from a disaster in the medical facility, it is important to store the backup files offsite. When computer data are compromised, either by errors, natural causes (e.g., floods, storm damage), or human causes (e.g., fires, hackers, and malware), the data can be restored using the offsite backup copy.
What is Jargon?
Jargon is the vocabulary of a particular profession, such as healthcare, and should be avoided when a medical assistant is talking with patients.
For legal purposes, what needs to occur when a patient fails to keep an appointment?
Place documentation in the patient health record and appointment schedule. Failed appointments need to be documented in the patient’s health record as well as the appointment schedule, for legal purposes. A patient may try to claim abandonment, when he or she has actually been the one to miss the appointments. It is important to determine the reason for failed appointments and to do whatever is possible to remedy the situation. Telephone the patient to make sure no misunderstanding has occurred
What is a medical assistant ?
A medical assistant, also known as a "clinical assistant" or healthcare assistant in the USA is an allied health professional who supports the work of physicians, physician assistants and other health professionals, usually in a clinic setting. Medical assistants can become certified through an accredited program.
Medical assistants perform routine tasks and procedures in a medical clinic
This therapeutic communication technique allows the listener to get additional information. The listener can ask, “Do you mean …”
Clarification—Allows the listener to get additional information.
Which part of the computer contains logic circuitry, which interprets instructions from the software?
The CPU interprets and executes commands from the software (program).
What is Pitch?
Pitch is the depth of a tone or sound; a distinctive quality of sound.
A filing system in which an alphabetic cross-reference must be consulted to locate specific files is called a(n) _____________ system
An indirect filing system uses an alphabetic cross-reference to locate specific files.
A medical assistant needs to send a termination letter to a patient. Many state laws mandate this type of letter must be sent by ______________.
Certified mail with return receipt
Many state laws mandate that termination letters be sent by certified mail with return receipt. The mailing receipt, the return receipt, and a copy of the letter are uploaded into the EHR or filed in the paper medical record
This therapeutic communication technique involves rewording a statement to check the meaning and interpretation.
Paraphrasing
Encrypted data are called:
Encrypted data are called cipher text.
When answering incoming calls, what is the first thing the caller should hear?
When answering incoming telephone calls, the medical assistant should identify the facility first, state his or her name, and then follow with an offer of help.
The medical record should be released only with a:
Records should be released only with a written authorization from the patient.