"A system of arbitrary signs and symbols used to communicate thoughts and feelings."
What is "language"?
100
The statement, "People will interpret your opinions and feelings even when you are not talking," referrs to which characteristic of nonverbal communication?
What is "nonverbal communication is continuous"?
100
These are the two people behind the Myers-Briggs Type Indicator.
Who are Isabel Briggs Myers and her mother, Katharine Briggs?
100
This is where the name "Johari Window" came from.
What is the names of its creators: JOSEPH Luft and HARRINGTON Ingham.
100
In his book Dealing with Difficult People, Hal Plotkin recommends this six-step approach to providing feedback to such people and to helping them realize their full potential.
What are
1. Identify specific successes and failures
2. Stop talking and start listening
3. Describe the implications of behavior
4. Link past accomplishments to needed change
5. Agree on an action plan
6. Follow up
200
Ogden and Richards present this explanation of the phenomenon where you see or hear a word (the symbol), then apply your knowledge, experience, and feelings (thought) to decide what the word means (referent).
What is the "Triangle of Meaning"?
200
These are the three "leakage cues."
What are
1) displays signs of nervousness
2) sings of negative emotions
3) incompetent communication
200
People with this MBTI personality type see the big picture and are innovative.
What is "intuitive"?
200
This is the area of the Johari window that represents what you know about yourself, but others don't know.
What is the "Hidden Area"?
200
This is a type of rumor that focuses on the private, personal, or even scandalous affairs of other people.
What is "gossip"?
300
The specific and objective-dictionary-based meaning of a word.
What is Denotation?
300
This is the theory that states that your expectations about nonverbal behavior have a significant effect on how you interact with others and how you interpret the meaning of nonverbal messages.
What is Expectancy Violation Theory?
300
This is the label for the strategies people use to shape others' impressions of themselves in order to achieve personal goals such as gaining influence, power, sympathy, or approval.
What is "impression management"?
300
This is the theory that explains the process of relationship bonding in which individuals move from superficial communication to deeper, more intimate communication.
What is Social Penetration (Onion) Theory?
300
In the Criteria for a Satisfying Co-Worker Relationship, "Integrity" stands for this.
What is "Do both of you treat each other with respect?"
400
This is a "gender-neutral" version of the word "fireman."
What is "firefighter"?
400
Three types of nonverbal communication
What are...
Physical Appearance
Body Movement and Gestures
Touch
Facial Expression
Eye Behavior
Vocal Expressiveness
Silence
Space and Distance
Environment
400
In this conflict style, you are more concerned with fulfilling your own needs than with meeting the needs of others.
What is "competition"?
400
This is the process of sharing personal information, opinions, and emotions with others that would not otherwise be known to them.
What is "Self-Disclosure"?
400
"Not taking complaints personally" and "listening attentively and asking questions" are two of the seven suggestions for dealing with these people.
Who are dissatisfied and angry customers?
500
This is substituting a mild, indirect, or vague term for a harsh, blunt, or offensive one.
What is using a euphemism?
500
These types of gestures (like chewing your nails or playing with your hair) are habitual gestures that help manage and express emotions.
What are "adaptors"?
500
These are the four parts of a DESC script.
What are:
D-describe the unwanted situation or behavior
E-express your feelings
S-specify what you want
C-clarify the consequences
500
This intense feeling is caused by a perceived threat to a relationship. It can be expressed in sevaral ways: accusations, sarcasm, depression, physical withdrawl, or the "silent treatment."
What is "jealousy"?
500
"Individual Excellence, Interdependence, Investment, Information, Integration, and Integrity" are criteria for this type of relationship.