Apple ID
When Brody tried logging into his Apple ID on the iPhone, he received a password alert. Which of the following actions should you take to assist Brody?
What is recommend that Brody try to reset his password on the iOS device.
Sean and Max had a successful FaceTime call yesterday, and they are each using the latest model iPhone. Today, however, Sean received an alert that said “FaceTime failed. Mac is not available for FaceTime.” What is one possible cause of this alert?
What is Max’s device is not connected to a Wi-Fi network or cellular data network.
When iCloud backups up your iOS device, which of the following does the backup include?
Which of the following is TRUE of force closing apps in iOS?
What is unless an app is not responding, you should not need to force the app to close.
Bailey’s iPhone is not turning on, but she doesn’t have time to troubleshoot with you. Which article can you send Bailey?
What is HT201412.
Trisha can’t access her iCloud account. Which items do you check in the iCloud Support app to determine if Trisha has incorrectly entered her password too many times?
What is DS Lockout.
Stella sees a message that says “Activation unsuccessful” every time she tries to enable iMessage on her iPhone. Which of the following could be a cause of Stella’s issue?
What is Stella’s iPhone does not have a strong cellular or Wi-Fi connection.
Which of the following can help a rechargeable battery’s performance?
What is update the device to the latest software.
A customer installed a third party app from the App Store, but when she tries to open it, the app unexpectedly quits. Which of the following describes your scope of support for this issue?
What is perform basic troubleshooting to open the app.
What steps of the email process use the IMAP/POP protocol?
What is Receiving.
Which is a system requirement of two factor authentication?
What is iOS 9 or later.
Akiko’s iPhone can’t get online while connected to a Wi-Fi network, even with a strong signal. Which of the following might explain the issue?
What is Akiko needs to login to use the network.
What type of information does iCloud Backups include during the backup process?
What is call history and device settings.
In what situations would you contact Customer Relations?
What is the customer is complaining about long turnaround times.
On the iOS device, where can you go to turn off Orientation Lock?
What is Control Center.
Which button in the iCloud Support App tool begins the identity verification process?
What is Verify Identity.
After removing the headphones from her device, Trisha can’t hear sound from the device’s receiver. When Trisha adjust the volume, a Headphone volume indicator appears on the display. What most likely caused this issue?
What is the headphone jack has debris.
Which of the following is true if iOS setup assistant ask for a customer for an existing Apple ID to activate the iOS device?
What is the device has Activation Lock enabled.
In what situations should you offer screen sharing?
What is the customer has a how-to question.
How do you view the iTunes Store purchases that are currently downloading or waiting to download on an iOS device?
What is tap More; then tap Download in the iTunes Store app.
Which of the following is a requirement for using iTunes to sync information between an iOS device and a computer over Wi-Fi?
What is the iOS device and the computer must be connected to the same Wi-Fi network.
Which of the following symptoms suggest that a rechargeable battery is defective instead of depleted?
What is a six months old device’s battery suddenly does not hold a charge.
Which of the following is within your iOS scope of support?
What is streaming audio to an AirPlay-compatible device on a Wi-Fi network.
Which identity verification method requires you to send a eight character code to the customers device with Find My (Device) enabled?
What is device code.