Conflict/Workplace Violence/Negotiation
Quality Control
Patient Care Organization
Career Development
Fiscal Planning
200

An organization will either flourish or weaken with this internal and/or external discord

What is conflict?

200

the goal of quality control/quality improvement programs

What is patient safety?

200

Includes CEO, CFO, CNE

What is top level management?

200

Career stage that reflects a nurse with 11-29 years of experience who has expert skills, knowledge and education base

What is momentum?

200

A financial plan that uses numerical data to predict the activities of an organization over a period of time

What is a budget?

400

When wishing not to make a decision during negotiation, the negotiator will often use this tactic by asking unnecessary questions

What is diversion tactic?

400

The process of measuring products, practices, or services against best-performing organizations

What is benchmarking?

400

method of nursing where care is assigned by task rather than by patient

What is functional nursing?

400

An experienced nurse who provides knowledge and emotional support, as well as a clarification of role expectations, on a one-to-one basis to a new employee

What is a preceptor?

400

Medical supplies is the second largest expense in this type of budget

What is operating budget?

600

Incivility and bullying are terms used in the workplace to this  

What is workplace violence?

600

An audit that determines what results, if any, followed from a specific nursing intervention for patients

What is an outcome audit?

600

Term used when employees are forced to work additional shifts and can be seen as patient abandonment if employee refuses

What is mandatory overtime?

600

This includes your resume, certifications, degrees, continuing education, career planning goals, and competency checklists

What is a nursing portfolio?

600

Medicare plan that covers outpatient care such as labs or xray

What is Medicare B?

800

Cooperating, compromising, and collaborating are part of this broader behavioral skill

What is negotiation?

800

The major accrediting body for healthcare organizations who was the first to mandate that all hospitals have a Quality Assurance program

Who is The Joint Commission?

800

Individual who coordinates care through an episode of illness. Focus is on the individual clients, not population of clients

What is a case manager?

800

This document should maximize an individual's strengths, reflect excellent grammar, and contain a professional objective/goal

What is a resume?

800

Time that an organization pays its employees for not working. Ex. PTO, education hours

What is nonproductive time?

1000

The most important information/step needed prior to resolving conflict

What is identifying the problem?

1000

Examples include: labeling medications for procedures, reporting critical lab values in a timely manner, two patient identifiers, surgical timeout prior to incision

What are National Patient Safety Goals?

1000

Staffing model in which the unit manager is responsible for covering all staff absences, flexing staff on/off depending on census and preparing staff schedules.

What is decentralized staffing?

1000

Questions about age, marital status, children, sexual preference, ethnicity, or religion

What are illegal interview questions?

1000

A type of managed care organization where services are only covered if you go to a provider within that plan's network

What is an exclusive provider organization (EPO)?