Standard & Custom Objects
What can an object in Salesforce be compared to?
A. A way of sharing data
B. A method of accessing data programmatically
C. A component of the user interface
D. A Table of data with records and fields
D. A Table of data with records and fields
Which of these is NOT a feature of Case Management?
A. Web-to-Case
B. Email-to-Case
C. Case Teams
D. Phone-to-Case
D. Users are automatically logged out if they don't use the system for 2 hours
Which objects are Sales objects?
A. Accounts, Contacts, Opportunities, and Knowledge
B. Leads, Opportunities, Forecasts, and Service Contracts
C. Leads, Campaigns, Opportunities, and Orders
D. Leads, Contacts, Quotes, and Entitlements
C. Leads, Campaigns, Opportunities, and Orders
A. The records owned by the sales rep will be visible regardless of the sharing settings
B. The records owned by the sales rep will not be visible
C. The records owned by the sales rep will be visible if they were created within the past week
D. The records owned by the sales rep will be visible if access has been granted using hierarchies
D. The records owned by the sales rep will be visible if access has been granted using hierarchies
How long do records remain in the 'Recycle Bin' for?
A. 24 hours
B. 15 days
C. 30 days
D. It depends on your org's settings
B. 15 days
Which of the following are standard objects available in Salesforce?
A. Campaign
B. Position
C. Account
D. Role
E. Case
A. Campaign
C. Account
E. Case
What is true about Salesforce Knowledge and Case Management?
A. If Salesforce Knowledge is enabled, suggest articles are automatically written when a case is submitted
B. When a case is closed, articles can be created and added to the Knowledge Base
C. Articles attached to a case can be emailed to the customer
D. Agents can use the 'Find Articles' button to search the KB
B. When a case is closed, articles can be created and added to the Knowledge Base
C. Articles attached to a case can be emailed to the customer
D. Agents can use the 'Find Articles' button to search the KB
We Sell That would like to manage email campaigns, send emails, and have advanced customer response tracing back in Salesforce. They do not want to acquire the complete functionality of the Marketing Cloud at this stage. What should the admin suggest?
A. Use the standard campaign functionality
B. Build custom functionality that tracks the responses
C. Use a third party app from the App Exchange
D. User a third party email campaign application and integrate the application with Salesforce
C. Use a third party app from the App Exchange
All users in a Salesforce org have been assigned to a standard profile that allows them to read, create, edit and delete records of most of the standard objects. The admin needs to provide access to a new group of users, but would like to ensure that they only have read access to all the major standard objects. What is the best way to accomplish this?
A. Assign the standard profile and create a permission set to remove delete permissions on all objects
B. Clone the standard profile to create a new custom profile which does not grant delete permission
C. Assign the standard profile but deselect the 'Delete All' permission on the user records for the new group
D. Assign the standard 'Ready Only' profile to the new group
D. Assign the standard 'Ready Only' profile to the new group
What file types can be previewed in Salesforce CRM Content?
A. MS Word, Excel and Powerpoint
B. ZIP
C. PDF
D. TIFF
A. MS Word, Excel and Powerpoint
C. PDF
What are some reasons to create a custom picklist field?
A. Helps maintain data quality
B. Reduces time to enter data
C. Users can add additional values to the list
D. Multiple values can be entered
A. Helps maintain data quality
B. Reduces time to enter data
D. Multiple values can be entered
We Sell That would like to send an email when customers submit product inquiries using their Web-to-Case form. DIfferent emails should be sent based on the inquiry type (ex: delivery issue, defective product, etc.) If 'Other' is selected, then a generic email should be sent. What does the admin to consider when setting this up?
A. It is not possible to send different emails as there can only be one auto-response rule
B. Creating multiple assignment rules could satisfy this requirement if the order is specified correctly
C. As more than one email notification is required, workflow rules could be used
D. Creating multiple response rule entries could satisfy this requirement
D. Creating multiple response rule entries could satisfy this requirement
The Sales Director wants to be notified when Opportunities are created with a value of > $100,000. How can an admin accomplish this?
A. Create a reminder alert for the Sales Director that will appear on the home page when he logs in
B. Create a pop up notification alert for the Sales Director based on the value field
C. Create a workflow task action to create a reminder task for the Sales Director when an opportunity is created with a value of > $1000,000
D. Create a workflow email alert with a workflow criteria based on the value field
C. Create a workflow task action to create a reminder task for the Sales Director when an opportunity is created with a value of > $1000,000
D. Create a workflow email alert with a workflow criteria based on the value field
A user reported that they do not have visibility to the Contacts tab. What would you check first?
A. The role assigned to the user
B. The profile assigned to the user
C. Account settings
D. The user record
B. The profile assigned to the user
You have found records with duplicate values in a text field though you have marked it as unique when the custom field was created. What could be the problem?
A. Salesforce only enforces the unique restriction when data is loaded using Data Loader
B. Salesforce always treats case sensitive and insensitive data as the same
C. You did not mark the field to be treated as case insensitive when it was created
D. Salesforce only looks at the first 10 characters when fields are marked as unique.
C. You did not mark the field to be treated as case insensitive when it was created
An admin is considering making adjustments to custom fields on the Property custom object. What are some considerations when changing the field type of a custom field?
A. Depending on the new field type, data loss may occur
B. It is not possible to change the field type of a custom field
C. Assignment and escalation rules may be affected
D. The field type of a custom field is referenced by Process Builder can be changed
E. Any list views based on the field may be deleted
A. Depending on the new field type, data loss may occur
C. Assignment and escalation rules may be affected
E. Any list views based on the field may be deleted
Lindsay works for a Support Center that is looking to streamline their case management. Currently, all cases are routed to a single user who then manually assigns them to support reps. The support center handles all cases based on the Geography field selected on the case. Which if the following combination of configuration options could Tim suggest to help automate their Case Management?
A. Setting up queues based on Geography
B. Setting up an email notification to an administrator when a case is created
C. Creating a Case Assignment Rule
D. Creating an approval process to standardize case resolution
A. Setting up queues based on Geography
C. Creating a Case Assignment Rule
ACTIVITY MGTM QUESTION - Which of the following are features included in Chatter?
A. Selected record data can be added to posts automatically
B. Posts can be shared to your Chatterprofile or groups that you are a member of
C. Topics can be selected and added to a post
D. A poll can be used with a chatter post
B. Posts can be shared to your Chatterprofile or groups that you are a member of
C. Topics can be selected and added to a post
D. A poll can be used with a chatter post
How can a Salesforce admin manager users?
A. Change system permissions
B. Edit user details
C. Reset user passwords
D. Delete users
E. Deactivate users
B. Edit user details
C. Reset user passwords
E. Deactivate users
A. When users close a browser window, they are automatically logged out of Salesforce
B. Users are automatically logged out at lunchtime
C. Users are automatically logged out after 1 hour of inactivity
D. Users are automatically logged out if they don't use the system for 2 hours
D. Users are automatically logged out if they don't use the system for 2 hours
The custom object Job needs several custom fields added through an HR request. What is true regarding custom fields?
A. Once added, the field type of a custom field cannot be changed
B. Custom fields can only be added to custom objects
C. Custom fields can be added to standard or custom objects
D. Once added, custom fields cannot be deleted
C. Assignment and escalation rules may be affected
D. The field type of a custom field is referenced by Process Builder cannot be changed
E. Any list views based on the field may be deleted
We Sell That has more than 100 support cases open in its service cloud application. The Support Manager wants to ensure that if the support engineer does not start working on a case after 24 hours, an email should be generated for the support lead and the manager himself. WHat is the best way for the admin to achieve this?
A. Create an escalation rule to generate an email
B. Write an APEX class to generate an email
C. Create a validation rule to generate an email
D. Create a workflow rule to generate an email
A. Create an escalation rule to generate an email
A user has contacted the Salesforce Admin as they need to create a Campaign and do not see the 'New' button when they navigate to the Campaigns screen. They do have visibility into Campaign records. What can the admin do to resolve this?
A. Ensure that the user's profile has the 'Create' permissions on the Campaign object
B. Ensure that the user's profile has the correct Campaign page layout
C. Ensure that the 'Create Campaigns' checkbox on the user record is selected
D. Ensure that the 'Marketing User' checkbox is selected
A. Ensure that the user's profile has the 'Create' permissions on the Campaign object
D. Ensure that the 'Marketing User' checkbox is selected
A user asked if it is possible to edit multiple records at one time. Which features could an admin user to enable this?
A. Enable enhanced lists
B. Enable hover edit
C. Enable inline editing
D. Give the user the Mass Edit for Lists permission
E. Enable quick edit
A. Enable enhanced lists
C. Enable inline editing
D. Give the user the Mass Edit for Lists permission
What is required to use Data Loader?
A. Your username and password
B. Web Serve oAuth token
C. Your Salesforce org's ID
D. The Data Loader client application
A. Your username and password
D. The Data Loader client application