After Coverage Page
Mrs. Tanner tells you she just moved to a new state because she’s starting a new job with the police department, and she’s buying a new car tomorrow. What would be a tailored benefit we would mention to this customer? What would that sound like?
-Insure in all 50 states
"I’m glad you called us today! We move from state to state so you will not have to find a new insurance company if you move again."
When probing the driving history, you learn Mrs. Pane received an Improper Driving violation. What’s the correct Conviction Category to select?
Other Minor Violations
True or false- When you are taking a third-party payment, if the payment is coming from an immediate family member you are not required to speak with them prior to taking payment.
False
Mr. Jones tells you he had an accident about a year ago. Which of the following describes your next step?
Ask your customer if he thinks the accident was more or less than one year ago.
During the recall process, if your customer doesn’t provide you a reason for why their calling back, you will:
Ask the customer why they’re calling to determine their buying needs.
Your customer wants a quote for two vehicles. He owns his vehicle, and his friend owns her vehicle. True or False: We can insure this risk as long as both are insured on the same policy.
False
Which would you delete from MAC?
1. Comprehensive loss one year ago for total theft and the payout is $4,545.00.
2. Comprehensive loss six months ago for flood damage and the payout is $3,235.00.
3. Comprehensive loss two years ago when the car was vandalized (car was keyed) and the payout is $1,025.00.
#2
Mr. Jason's payment declined on the Final Payment Page. What’s the handling when this happens?
Offer other payment solutions to complete the first payment. If there are no other options select Save and Exit and an alert appears asking if you want to discard the payment, select 'Yes'
An insurance company paid the insured for damages resulting from an accident, but later recovered that money from the other party involved in the accident. What will be listed next to this incident on the CLUE report?
S (Subrogation)
Your customer tells you that he has a 20-year-old dependent child who resides in the household, is not a regular operator of his cars, and has his own car and insurance. How should this child be rated on the quote?
Do not add him to the quote
Mr. Lee states his wife is the primary driver of one of the vehicles and she has an active international license. What is the correct action to take?
List Mrs. Lee as an Active driver and remind him she needs to get a stateside license within 30 days.
Miss Jackson states she was slowing down to avoid hitting an animal when she was hit from behind by another vehicle.
Enter accident – all other for the description, select her as the driver, and select No for being primarily responsible for the accident.
True or False, we can use a 3rd party's payment information for automatic payments on the true monthly payment plan?
True
Your customer who calls in currently has a combined single limit policy. What is GEICOs policy with Combined Single limit policies?
You will match this to the closest split limit policy.
Mr. Myers states he has a sixteen-year-old son who resides in the household and he is not licensed or permitted to drive. Which of the following is the correct action for the son?
Add the son and list him as Is not licensed to drive.
Mr. Diaz has a Puerto Rico license and he resides in Florida. What is the correct action to take?
We consider the customers driving experience for Puerto Rico and you will obtain the driver's license but do not run MVR on this customer.
When probing incidents, Mr. Parr states he had a loss of control accident two years ago and he received a violation for failing to maintain control. He then explains he went to a class to have it dismissed and it is not on his record. He resides in Arizona. What is the correct action to take?
Add the accident but do not add the violation to the quote.
What two things must you do in order to take a third party payment?
1. Get the 3rd party's permission to take the payment
2. Change the name of the account holder to the 3rd party
Mrs. James has an after-school pick up service where she picks up kids from the elementary school and takes them to their home. The parents pay her $125 a month for her service. What is the correct handling?
This is a group reject as it doesn’t meet our guides, and you’ll transfer your customer to Commercial.
When probing incidents in the last five years, Mrs. Champion states she had a cracked window ticket last March. What is the correct action to take?
Enter the violation as an equipment violation
What are the steps in the Recall Process?
Greeting, Privacy, Handle Reason for Calling, Pursue the Sale
How will you enter a motorcycle accident that returns on CLUE?
We do not include motorcycle accidents so we would delete it.
The customer tells you that he would like to make a larger payment than is required for his first payment. Let him know that the excess money:
Will be applied to the next payment only.
When completing a recalled quote in Arizona, the Current Insurance pre-filled with 100/300 BI limits. After asking for the sale the customer responds he needs to keep shopping around, but he needs to do something today because his tag renewal is up and he doesn’t have insurance.
Probe and update current insurance based on the length of lapse.
What probing questions will you ask for a lending loss?
-Who are they in relation to the named insured?
-How old are they and are they still in the HH or driving the vehicles?
-Were they listed on your policy at the at the time of the accident?