People
Your HR/People programs should be aligned with your __________.
Strategy
__________ is a pessimistic view of employees, which contends that they dislike work, must be monitored, and can only be motivated with rewards and punishments.
Theory X
Name three reasons people resist change.
Self-interest, lack of trust, misunderstanding, different c/b analysis, low tolerance for change, fear of the unknown, cynicism that change is possible, discomfort
Which of the following is NOT part of a “fail fast” mentality?
e. Employees should be penalized if a new idea doesn’t work.
During the ___ stage of team development, team members get to know one another. This stage should include some type of bonding time, where teammates engage in non-work-related activities.
Forming
Sources of talent that an organization can draw from when turnover happens is known as _________.
Talent pipelines
According to the Job Characteristics Model, in order for a job to be motivating, it should have _______________, which means it should require the worker to do a whole or completely identifiable piece of work.
B. Task identity
Melissa is leading a change in her organization. She is restructuring the company to be more customer-focused. She knows that the full change will take about one year, but within the first week of changes, she is already sending emails to her employees with examples of how customer satisfaction is improving. Which of Kotter’s 8 steps for organizational change does this represent?
E. Generate short-term wins
All of the following are characteristics of agile people EXCEPT
e. All of the above are characteristics of agile people.
In a ______ structure, the company focuses on its core competencies and then outsources other functions to other companies. This structure can be efficient, but it can also be risky, since the main company is relying so much on other firms that it cannot control.
Network
Name the four steps of the performance management system.
Define performance, monitor and evaluate performance, review performance, provide consequences
According to the Acquired Needs Theory, people with a need for ________ desire to excel, overcome obstacles, solve problems, and compete with others.
Achievement
Communication from leadership during an organizational change is paramount to success. Which of the following is NOT one of the communication tips that we discussed?
c. Communications must be reactive rather than proactive.
Which of the following would NOT be a good reward for an agile organization?
b. A bonus for sales of a specific product
When supervisors manage more people, the structure becomes _________. When supervisors manage fewer people, the structure becomes __________.
d. Flatter, taller
Which of the following statements about A positions is false?
C. A positions are usually determined by hierarchy.
Individuals can make their jobs more motivating by changing the way they do or think about their own jobs. This is known as ____________.
Job crafting
Alejandra is the president of a worldwide shipping company. She wants to change some processes regarding how hub managers communicate with delivery drivers. She first implements the change in her Dubai hub, before rolling out the changes to all of her hubs around the globe. This is an example of a ________________.
Pilot organization
For several years, Samsung had the advantage of making the only “frame” TV, but recently, companies like Hisense have started creating frame TVs of their own that are even cheaper than the Samsung original. Which of the five waves of transient advantage does this represent?
d. Reconfiguration
Airlines do not often feel the ___________, because it’s very difficult for someone to start an airline. It requires a lot of money, time, connections, and expertise to really get a new airline going.
Threat of new entrants
Name three of the five characteristics of people with potential.
Motivation, curiosity, insight, engagement, determination
Name three things that motivation causes employees to do.
Join the company, stay with the company, be engaged at work, perform OCBs, help others
Ahmed is changing his organization’s structure from functional to regional. He has put temporary managers over certain parts of the company until all the new leadership positions are filled. This is known as a ____________.
Transition organization
Name the three “f’s” of agile organizations.
Fast, flexible, focused
Processes that coordinate activities spread out across different organizational units are known as ______________.
Lateral capability