MC
To reduce tension and resolve conflict
What is the primary purpose of de-escalation strategies?
Thinking in new and original ways.
Creativity
A situation causing strong emotions
What is an emotional trigger?
Fighting for fairness and equal rights.
Social justice
Organizing tasks by importance.
Prioritization
Nodding and summarizing their points
What is an example of active listening?
Influence
The ability to impact others' thoughts or actions.
Assertive
Which communication style respects both yourself and others?
A hormone released during stress that affects the body.
Cortisol
Repeated, intentional harm to another person.
Bullying
Letting go of anger or resentment toward someone or yourself
What is forgiveness?
Managing different areas of life in a healthy way.
Balance
Avoid addressing the issue directly but show frustration in actions.
A passive-aggressive communicator might:
The ability to recover quickly from setbacks or difficulties.
Emotional Resilience
The results of an action or decision.
Consequences
The process of restoring friendly relations after a conflict
reconciliation
Treating all people with kindness and fairness.
Respect for others
To achieve a common goal
Why is teamwork important?
Citizenship
Being an active and responsible member of a community.
A statement of encouragement and positivity
What is a positive affirmation?
A positive way to release anger
What is a constructive outlet?
Holding onto feelings of anger, bitterness, or displeasure over something that has happened in the past.
Resentment
Through open communication and compromise
How can conflicts be resolved in a group setting?
Ensuring all people are treated equally.
Fair treatment
Dishonesty
Which of the following is NOT a sign of a good relationship?