Define-itely
A field of study devoted to understanding, explaining, and ultimately improving the attitudes and behaviors of individuals and groups in organizations.
What is Organizational Behavior?
A pleasurable emotional state resulting from the appraisal of one’s job or job experiences.
What is Job Satisfaction?
A tool we used to identify relevant job behaviors.
What is a Job Analysis?
An emotional desire to stay with the organization
What is affective commitment ?
“Catching” emotions of other people
What is emotional contagion?
A psychological response to demands where there is something at stake and where coping with the demands taxes or exceeds a person’s capacity or resources
What is Stress?
A set of energetic forces that determines direction, intensity, and persistence of effort
What is motivation?
The structures & propensities inside a person that explain his or her characteristic patterns of thought, emotion, & behavior
What is personality?
Power that comes from having control over resources another person wants
What is Reward Power?
Leader behavior characterized by defining and structuring the roles of employees for goal attainment
What is Initiating Structure?
Refers to the perceived fairness of the methods used to make decisions, aside from the outcome itself
What is procedural justice?
Reflects the degree to which the behaviors of an authority are in accordance with generally accepted moral norms.
What is ethics?
Most merged companies operate under what kind of culture
What is a differentiated culture?
The physical layout of workspaces, dress codes, and the level of technology used are all examples of
What are observable artifacts?
A collection of assertions that specify how, why, and when variables are related.
What is a Theory?
The three job characteristics that predict/make up meaningfulness of work.
What is Variety, Identity, and Significance?
Helping, courtesy, and sportsmanship are examples of this broad type of citizenship behavior.
What is Interpersonal Citizenship Behavior?
This behavior gives people a mental break from the work environment.
What is Psychological withdrawal?
When employees manage their emotions to effectively do their jobs.
What is emotional labor?
The relatively minor routine demands that get in the way of accomplishing the things that we really want to accomplish
What are daily hassles?
The belief that exerting effort will lead to high performance
What is expectancy?
A person known to be sociable, passionate, assertive, and bold is best described by this Big 5 trait
What is extraversion?
An influence tactic where the leader asks for something based on friendship or loyalty
What is Personal Appeal?
An “I” aspect of transformational leadership focused on articulating a compelling vision of the future
What is inspirational motivation?
Trust that is rooted in a rational assessment of the authority’s trustworthiness
What is cognition-based trust?
The process by which employees expose illegal or immoral actions by their employer.
What is whistleblowing?
This theory says employees will be drawn to organizations with cultures that match their personality
What is attraction-selection-attrition?
This is the shared social knowledge within an organization regarding the rules, norms, and values that shape the attitudes and behaviors of its employees refers to organizational
What is organizational culture?
Voluntary activities that may or may not be rewarded but that contribute to the organization by improving the quality of the setting where work occurs.
What is Citizenship Behavior?
The most predictive facet of overall job satisfaction
What is satisfaction with the work itself?
Sabotage and theft are examples of this type of counterproductive performance.
What is Property Deviance?
The emotion felt if you left an organization when you had high normative commitment.
What is guilty?
People characterized by this personality trait are more satisfied in jobs that are higher in the five core job characteristics. (hint: this is a moderator of the job characteristics model)
What is Growth Need Strength?
The belief that you are unable to cope with the stressors that you experience means you have ____
What is differential reactivity?
Expectancy theory suggests that motivation is fostered when employees have three beliefs. Those three beliefs are:
What are expectancy, instrumentality, and valence
The Big 5 personality trait most important to in-role task performance
What is conscientiousness?
The least effective follower response to influence tactics is this
What is Resistance?
This characteristic is positively associated with feelings of hope, resilience, optimism, and follower’s job satisfaction.
What is leader efficacy?
The type of justice most important in the justice letters activity we did in class
What is informational justice?
The third step of the 4 component model of decision making, which involves wanting to act morally
What is moral intent?
This is the primary process by which employees learn the social knowledge needed to understand and adapt to the organization’s culture
What is socialization?
________ is(are) the degree to which group members think and act alike, and ________ represent(s) how friendly employees are to one another.
What is solidarity and sociability?
A desire on the part of an employee to remain a member of an organization because of a feeling of obligation.
What is Normative Commitment?
Value-Percept theory calculates satisfaction with these 3 components.
(V____ - V____)*(V____)
What are want, have, and importance?
Innovation and original are examples of this type of performance.
What is Creative Performance?
In the EVLN framework, this reflects responding to negative events by reducing interest and effort in the job
What is neglect?
Emotions differ from moods because emotions are….
What is directed at a target, more intense, shorter lived?
The first and second stages of stress, according to the transactional theory of stress
What are primary appraisal and secondary appraisal?
The correlation between motivation and performance
What is strong and positive?
The correlation between conscientiousness and committment
What is moderate and positive?
The conflict resolution technique where both parties seek to fully satisfy the concern of all parties
What is Collaboration?
Two ways one might measure leadership effectiveness
What are two of the following?
Higher team performance
Higher follower attitudes
Higher raw results
Lower turnover
Someone with a lot of “faith of human nature” is high in this form of trust
What is dispositional trust (or trust propensity)?
The first step in the four-component model of ethical decision making:
What is moral awareness?
Organizational culture is hard to change. What are the two things that tend to change organizational culture?
What is a) changes in leadership and b) mergers and acquisitions?
These are the beliefs, philosophies, and norms that a company explicitly states.
What are espoused values?
The value of the set of behaviors that contribute, either positively or negatively, to organizational goal accomplishment.
What is Job Performance?
Those satisfied with their jobs have lower levels of this type of performance.
What is counterproductive behavior?
Speaking up and offering constructive suggestions for organizational change.
What is Voice?
Each dimension of job embeddedness and one example of something creates greater embeddedness
What are fit, links, and sacrifice?
Surveys show employees are feeling less ______ than in the past.
What is satisfied (with their job)?
Stressors are categorized on these two dimensions
What are [challenge versus hindrance] and [work versus nonwork] dimensions?
Goal setting works because assigning specific and difficult goals increases the creation of this
What are self-set goals?
Two of the reasons why the MBTI is not so great as a scientific personality inventory.
What is:
- Dichotomization
- Low predictive validity
A negotiation tactic (not conflict resolution style) that focuses on “expanding the pie” or “creating value”
What is Integrative Bargaining?
The four types of leader behaviors used based on the follower’s readiness, according to the situational model of leadership (in order of least to most ready).
What is telling, selling, participating, and delegating?
Two of the six rules/dimensions of procedural justice
What are two of the following?
- Voice
-Correctability
-Consistency
-Bias suppression
-Representativeness
-Accuracy
The ethical decision making process depends on two specific factors. These factors (i.e. moderators) are:
What are individual factors and situational factors?
Name the three ways employers can manage the socialization process
What is 1) realistic job previews 2) orientation programs and 3) mentoring
This exists when employees definitively agree about the way things are supposed to happen within the organization (high consensus) and when their subsequent behaviors are consistent with those expectations (high intensity)
What is culture strength?