Orders, collection letters, performance appraisals, and letters of recommendation
What are persuasive messages?
100
Using recent events, quotes, or humor is a great way to __________________________.
What is open a presentation?
100
In a presentation starting with the past, moving to the present, and ending by looking ahead creates a ______________________________ pattern.
What is chronological pattern?
100
This type of report evaluates several alternatives and recommends one of them.
What is a feasibility report?
100
The two most widely used formats for endnotes and bibliographies in reports.
What are Modern Language Association (MLA) and the American Psychological Association (APA).
200
In a recommentation report, the recommentations are based upon______________________.
What is proof?
200
The ________________ ___________________ in an informative or closure report summarizes the problems or successes of the project.
What is the introductory paragraph?
200
Reason, refusal, alternative, goodwill ending is the order when writing what type of letter?
What is a negative message letter?
200
In business writing the most important thing is to __________________________________.
What is know your audience?
200
A sentence which introduces or summarizes the main idea of a paragraph.
What is a topic sentence?
300
You have to give bad news regarding a high-priority project to your manager. What should your subject line focus on?
What is solving the problem?
300
rejections and refusals, disciplinary notices and negative performance appraisals, and layoffs and firings are types of _____________________ messages.
What is Negative messages?
300
When you expect logic to be more important than emotion in the decision, you will use what type of pattern in your writing?
What is problem-solving?
300
Words, phrases, or sentences that tell the reader whether the discussion is continuing on the same point or shifting points.
What are Transitions?
300
Feasibility studies usually use this pattern which takes up each alternative in turn, discussing strengths and weaknesses.
What is Comparison/contrast?
400
overviews or forecasts that tell the reader what the writer will discuss in a section or in the entire report.
What are blueprints?
400
Referring to the opener to create a frame for the presentation, using oral style to write the close, and Restating the main point of the presentation again are the best way to ___________________ a presentation.
What is close?
400
This report type recommends or justifies a purchase, investment, hiring, or change in policy.
What is a justification report?
400
Training sessions in an organization are primarily_______________________ presentations.
What is informative presentations?
400
You can convey a sense of caring to your audience by making _______ _________ ______and by using a conversational style.
What is direct eye contact?
500
(1) To give the reader the bad news. (2) To have the reader read, understand, and accept the message. (3) To maintain as much goodwill as possible are the primary purposes of ________________________________.
What is a negative message?
500
This type of request pattern is appropriate when your audience is likely to do as you ask without any resistance.
What is a direct request pattern?
500
These types of reports normally open by explaining the decision to be made, listing the alternatives, and explaining the criteria.
What are Feasibility reports?
500
You create this by avoiding the me-against-you of some persuasive situations by suggesting that both you and your audience have a mutual interest in solving the problems you face.
What is common ground?
500
These two reports can be used to summarizes completed work or research that does not result in action or recommendation.