chapter 1-4
The ability of the buyers to affect the cost of goods and services
The ability of the supplier to affect the cost of goods and services
what is scalability
How well a system can scale up, or adapt to increasing demands and growth
What Does CRM Stand for
Customer relation management
What are the the stages of SLDC.
Analysis, Development, Testing, Impementation, Design, Maintenance, and Planning.
What's porter's five forces model.
1.Buyer power
2.Supplier power
3.Threat of substitute products or services
4.Threat of new entrants
5.Rivalry among existing competitors
what is a competitive advantage
the business has their product more covienet for the buyers
what are the benefits of having a data driven website
-Easy To manage content
-easy to store large amounts of data
-easy to eliminate human errors
State 1 advantage and disadvantage of supply chain management
advantage - Improved visibility across the supply chain
disadvantage- cost and complexity
Name the associated activity for the testing phase.
Write the test conditions and perform testing.
Define buyer power
high when buyers have many choices and low when their choices are few
what is the difference between web 2.0 and web 1.0
Web 1.0 is the old way of Ebusiness bacck in the mid 1990's
Web 2.0 is the next generation of Ebusiness
what are the 4 analysis techniques in data mining
-Affinity grouping analysis
- Cluster Analysis
- Classification analysis
What are the two types of CRM
Operational and Analytical
Name the associated activity Analysis.
Gather the business requirement for the system and define any constraints associated with the system.
What's a competive advantage?
•providing a product or service in a way that customers value more than what the competition is able to do
Describe the relationship between Disruptive vs sustainable technology
Disruptive - opening in a new market
Sustainable technology- new product in established market
Security
Social
Ethical
Which CRM is described as a tool that can slice and dice vast amounts of information to create custom views of customers
Analytical CRM
Name the associated activity if planning.
Brainstorming, prioritizing development, setting the project scope, develop the project plan.
Define Overall cost leadership
offering the same or better quality product or service at a price that is less than what any of the competition is able to do
Name the 2 core metrics and state a characteristics
Critical success factors - Create high quaility products
Key performance - Turnover rate of eployees
explain the 3 challenges of the connected world
security- networks are tempting target for mischief and fraud
Social- only a fraction of the world's population has access to the internet
ethical- being responsible in the content that the network carries
How many phases are there in the SDLC and state 5 of them
Testing
Maintenance
Planning
Design
development
what's the cycle of the SDLC in order.
Planning, Analysis, Design, Development, Testing, Impementation, and Maintenance.
Define differentiation.
offering a product or service that is perceived as being “unique” in the marketplace.